How To Fix CX_MSR_TRC114 - Enter a quantity for credit memo request

SAP Error Message - Details

• Message type: E = Error

• Message class: CX_MSR_TRC - Message texts in mult-step returns controller

• Message number: 114

• Message text: Enter a quantity for credit memo request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CX_MSR_TRC114 - Enter a quantity for credit memo request ?

  The SAP error message CX_MSR_TRC114 with the description "Enter a quantity for credit memo request" typically occurs when a user attempts to create or process a credit memo request without specifying a quantity. This error is common in scenarios involving billing, invoicing, or credit memo processing in SAP.
  Cause:
  The primary cause of this error is that the system requires a quantity to be specified for the credit memo request, but it has not been provided. This can happen due to:
  
  Missing Input: The user may have overlooked entering the quantity field when creating the credit memo request.
  Data Entry Error: There might be a mistake in the data entry process, leading to an empty quantity field.
  Configuration Issues: In some cases, the system configuration may require certain fields to be filled that are not being populated correctly.
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Check Input Fields: Ensure that you have entered a quantity in the relevant field when creating the credit memo request. This is usually found in the item details of the credit memo request screen.
  
  
  Review Document: If you are copying data from another document (like an invoice), ensure that the quantity is being copied correctly. If not, you may need to enter it manually.
  
  
  Validation: If you are using a custom program or transaction, check if there are any validation rules that might be affecting the quantity field.
  
  
  Consult Documentation: Review any relevant SAP documentation or user manuals that pertain to credit memo requests to ensure you are following the correct procedure.
  
  
  System Configuration: If the issue persists, consult with your SAP administrator or technical team to check if there are any configuration settings that need to be adjusted.
  
  
  Error Logs: Check the system logs for any additional error messages or warnings that might provide more context about the issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VF01 (Create Billing Document) or VF02 (Change Billing Document) where credit memo requests are often processed.
  SAP Notes: Look for SAP Notes related to credit memo processing for any known issues or patches that might address this error.
  User Training: Ensure that users are trained on the correct procedures for entering credit memo requests to minimize errors.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support for further assistance.