How To Fix CX_MSR_TRC027 - No application log data found for returns process

SAP Error Message - Details

• Message type: E = Error

• Message class: CX_MSR_TRC - Message texts in mult-step returns controller

• Message number: 027

• Message text: No application log data found for returns process

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CX_MSR_TRC027 - No application log data found for returns process ?

  The SAP error message CX_MSR_TRC027 indicates that there is no application log data found for the returns process. This error typically arises in the context of managing returns in SAP, particularly when using the SAP Customer Relationship Management (CRM) or SAP S/4HANA systems.
  Cause:
  
  No Log Entries: The most straightforward cause is that there are simply no log entries created for the returns process you are trying to access. This could happen if the returns process was not executed correctly or if the logging was not enabled.
  Incorrect Configuration: The system may not be configured to log the returns process, or the logging settings may not be properly set up.
  Data Deletion: Logs may have been deleted or purged due to system maintenance or data retention policies.
  Authorization Issues: The user may not have the necessary authorizations to view the application logs.
  
  Solution:
  
  Check Execution of Returns Process: Ensure that the returns process was executed correctly. If there were errors during the process, they may not have generated logs.
  Enable Logging: If logging is not enabled for the returns process, you may need to configure the system to ensure that logs are created. This can typically be done in the configuration settings of the relevant module.
  Review Log Settings: Check the application log settings in transaction SLG1 (Application Log) to ensure that the relevant log object is set up correctly.
  Check Authorizations: Verify that the user has the necessary authorizations to access the application logs. This can be done by checking the user roles and authorizations in transaction SU01.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error or provide guidance on logging issues related to the returns process.
  System Logs: Check system logs for any related errors or warnings that might provide additional context for the issue.
  
  Related Information:
  
  Transaction Codes:
  
  SLG1: To view application logs.
  SE93: To check the log object configuration.
  SU01: To manage user authorizations.
  
  
  Documentation: Refer to SAP Help documentation for the specific version of SAP you are using, as it may provide additional insights into logging and error handling for the returns process.
  SAP Community: Engage with the SAP Community forums for discussions and solutions shared by other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical team for further investigation.