How To Fix CX_MSR_TRC021 - Item &1: Immediate refund allowed only if Material Received is selected

SAP Error Message - Details

• Message type: E = Error

• Message class: CX_MSR_TRC - Message texts in mult-step returns controller

• Message number: 021

• Message text: Item &1: Immediate refund allowed only if Material Received is selected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CX_MSR_TRC021 - Item &1: Immediate refund allowed only if Material Received is selected ?

  The SAP error message CX_MSR_TRC021 indicates that an immediate refund is only permitted if the "Material Received" option is selected for the item in question. This error typically arises in the context of processing returns or refunds in the SAP system, particularly in the Materials Management (MM) or Sales and Distribution (SD) modules.
  Cause:
  The error occurs when:
  
  You are attempting to process an immediate refund for an item that has not been marked as "Material Received."
  The system requires that the material must be acknowledged as received before allowing an immediate refund to ensure that the inventory and financial records remain accurate.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Item Status: Verify the status of the item for which you are trying to process the refund. Ensure that it is marked as "Material Received."
  
  
  Update Item Details: If the item is not marked as received, you may need to update the item details in the system. This can typically be done through the transaction code related to the return or refund process (e.g., MB1A, MIGO, or VA01).
  
  
  Process Material Receipt: If the material has indeed been received but not recorded in the system, you should process the material receipt first. This can be done using the appropriate transaction code (e.g., MIGO for goods receipt).
  
  
  Review Configuration: If you believe that the configuration settings in your SAP system should allow for immediate refunds without the material being received, you may need to review the configuration settings related to returns and refunds. This may require assistance from your SAP administrator or consultant.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more detailed guidance on handling returns and refunds, as well as the specific configuration settings that may affect this process.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MIGO (Goods Movement), MB1A (Goods Withdrawal), and VA01 (Create Sales Order) for processing returns and refunds.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  User Roles and Permissions: Ensure that you have the necessary permissions to process refunds and that your user role is configured correctly in the SAP system.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.