How To Fix CX_MSR_TRC018 - Item &1: Refund control "&2" is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CX_MSR_TRC - Message texts in mult-step returns controller

• Message number: 018

• Message text: Item &1: Refund control "&2" is not allowed

What causes this issue?

Refund control <LS>&V2&</> is only possible for cross-company-code stock
transfers or shipments to supplier.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CX_MSR_TRC018 - Item &1: Refund control "&2" is not allowed ?

  The SAP error message CX_MSR_TRC018 indicates that there is an issue with the refund control for a specific item in a transaction. The message typically states that the refund control specified (in this case, "&2") is not allowed for the item (indicated by "&1"). This error can occur in various contexts, such as during the processing of returns, refunds, or adjustments in the SAP system.
  Cause:
  
  Invalid Refund Control Configuration: The refund control specified for the item may not be configured correctly in the system. This could be due to settings in the configuration of the sales and distribution (SD) module or the financial accounting (FI) module.
  Business Rules: The business rules defined in the system may restrict certain types of refunds for specific items or conditions.
  Item Type Restrictions: Certain item types may not be eligible for refunds based on the configuration or business logic.
  Status of the Item: The item may be in a status that does not allow refunds, such as being part of a completed transaction or having been flagged for some other reason.
  
  Solution:
  
  
  Check Configuration: Review the configuration settings for refund controls in the SAP system. This can typically be found in the SPRO transaction under Sales and Distribution or Financial Accounting settings.
  
  Navigate to: SPRO > Sales and Distribution > Basic Functions > Returns > Define Refund Control.
  Ensure that the refund control you are trying to use is correctly set up and allowed for the item in question.
  
  
  
  Review Item Details: Check the details of the item that is causing the error. Ensure that it is eligible for a refund based on its type and status.
  
  Look for any flags or settings that might prevent refunds.
  
  
  
  Consult Business Rules: If your organization has specific business rules regarding refunds, consult with the relevant stakeholders (e.g., finance, sales) to understand if the refund control is indeed restricted for the item.
  
  
  Error Logs and Documentation: Check the error logs for more detailed information about the error. Sometimes, additional context can help identify the root cause.
  
  
  Testing: If changes are made to the configuration, conduct tests to ensure that the refund process works as expected without triggering the error.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They may provide insights based on the specific version and configuration of your SAP system.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order) to analyze the sales documents related to the item.
  Documentation: Review SAP documentation and notes related to refund processing and error handling for further insights.
  User Exits and BAdIs: If your organization has custom logic implemented, check for any user exits or BAdIs that might affect refund processing.
  
  By following these steps, you should be able to diagnose and resolve the CX_MSR_TRC018 error in your SAP system.