How To Fix CX_MSR_TRC008 - Item &1: Follow-up activity "&2" is not valid for returns orders

SAP Error Message - Details

• Message type: E = Error

• Message class: CX_MSR_TRC - Message texts in mult-step returns controller

• Message number: 008

• Message text: Item &1: Follow-up activity "&2" is not valid for returns orders

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CX_MSR_TRC008 - Item &1: Follow-up activity "&2" is not valid for returns orders ?

  The SAP error message CX_MSR_TRC008 indicates that there is an issue with a follow-up activity for a returns order. This error typically arises when the system is unable to process a specific follow-up activity that is not valid for the returns order in question. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Invalid Follow-Up Activity: The follow-up activity specified (denoted as "&2" in the error message) is not applicable to the type of returns order (denoted as "&1") you are trying to process.
  Configuration Issues: There may be configuration settings in the SAP system that do not allow certain follow-up activities for returns orders.
  Business Process Restrictions: The business process defined in your organization may restrict certain follow-up activities for returns orders.
  Missing Authorizations: The user may not have the necessary authorizations to perform the specified follow-up activity.
  
  Solutions:
  
  
  Check Validity of Follow-Up Activity:
  
  Verify that the follow-up activity you are trying to execute is valid for returns orders. Consult the documentation or configuration settings to ensure that the activity is allowed.
  
  
  
  Review Configuration Settings:
  
  Go to the configuration settings in SAP (transaction SPRO) and check the settings related to returns orders and follow-up activities. Ensure that the follow-up activity is configured correctly for returns.
  
  
  
  Consult with Business Process Owners:
  
  Discuss with your business process owners or SAP functional consultants to understand if there are any restrictions or specific configurations that prevent the follow-up activity from being executed.
  
  
  
  Check User Authorizations:
  
  Ensure that the user attempting to perform the follow-up activity has the necessary authorizations. You may need to work with your security team to verify and adjust user roles if needed.
  
  
  
  Use Alternative Follow-Up Activities:
  
  If the specified follow-up activity is indeed invalid, consider using an alternative follow-up activity that is valid for returns orders.
  
  
  
  SAP Notes and Support:
  
  Check for any relevant SAP Notes that may address this specific error message. You can search the SAP Support Portal for updates or patches that may resolve the issue.
  
  
  
  Related Information:
  
  SAP Documentation: Review the SAP Help Portal for documentation related to returns orders and follow-up activities.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and others that may be involved in processing returns.
  Error Logs: Check the application logs (transaction SLG1) for more detailed information about the error and any related messages that may provide additional context.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution. If the issue persists, consider reaching out to SAP support for further assistance.