How To Fix CVP_EOP_SD024 - Customer: &1, company code: &2 will be blocked

SAP Error Message - Details

• Message type: E = Error

• Message class: CVP_EOP_SD - SD Data Protection and Privacy End of Purpose Check

• Message number: 024

• Message text: Customer: &1, company code: &2 will be blocked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CVP_EOP_SD024 - Customer: &1, company code: &2 will be blocked ?

  The SAP error message CVP_EOP_SD024 indicates that a customer (identified by &1) in a specific company code (identified by &2) is going to be blocked. This message typically arises in the context of credit management within the SAP system, particularly when certain credit limits or payment terms are not met.
  Cause:
  
  Credit Limit Exceeded: The customer has exceeded their credit limit, which is set in the system.
  Payment Delays: There may be overdue invoices or delayed payments from the customer.
  Credit Risk Assessment: The system may have flagged the customer based on a credit risk assessment, indicating that they pose a higher risk for non-payment.
  Master Data Issues: There could be issues with the customer master data, such as incorrect credit terms or limits.
  
  Solution:
  
  Review Customer Credit Limit: Check the customer's credit limit and payment history. If necessary, adjust the credit limit in the customer master data.
  Payment Follow-Up: Contact the customer to follow up on any overdue payments and resolve any outstanding issues.
  Credit Management Settings: Review the credit management settings in the SAP system to ensure they are configured correctly for the customer.
  Adjust Credit Risk Assessment: If the customer’s financial situation has improved, consider updating their credit risk assessment.
  Block/Unblock Customer: If the customer is temporarily blocked, you may need to unblock them after resolving the issues. This can be done through transaction codes like FD32 (Change Customer Credit Management) or similar, depending on your SAP version.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD32 (Change Customer Credit Management), FD03 (Display Customer), and FD01 (Create Customer).
  Credit Management Configuration: Understand how credit management is configured in your SAP system, including credit limits, risk categories, and payment terms.
  Monitoring Tools: Use monitoring tools or reports in SAP to keep track of customer credit statuses and proactively manage potential issues.
  Documentation: Refer to SAP documentation or help files for detailed guidance on credit management processes and error handling.
  
  If the issue persists after taking these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in credit management.