How To Fix CVP_EOP_SD022 - Customers to be blocked: &1; customers that cannot be blocked: &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CVP_EOP_SD - SD Data Protection and Privacy End of Purpose Check

• Message number: 022

• Message text: Customers to be blocked: &1; customers that cannot be blocked: &2

What causes this issue?

Customers to be blocked represent customers for which the blocking was
triggered if the report is run in production mode. If an error occurred
during blocking, the log of this report should already contain the
error.
Customers that cannot be blocked represent customers for which there is
ongoing business in Revenue Accounting and Reporting (RAR) and therefore
they cannot be blocked.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If there are customers with ongoing business in RAR, unblock the
customers in the master system to avoid data inconsistency.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVP_EOP_SD022 - Customers to be blocked: &1; customers that cannot be blocked: &2 ?

  The SAP error message CVP_EOP_SD022 indicates that there are certain customers that are blocked from processing due to specific criteria, while others cannot be blocked for various reasons. This message typically arises in the context of customer credit management or sales and distribution processes.
  Cause:
  
  Blocked Customers: The customers listed in the message (&1) are blocked due to credit management settings, payment history, or other criteria defined in the system.
  Non-blockable Customers: The customers listed in the message (&2) cannot be blocked due to their current status, such as being marked as "always allowed," having open orders, or other exceptions defined in the system.
  
  Solution:
  
  Review Customer Master Data: Check the customer master records for the customers listed in &1. Look for any credit limits, payment terms, or other settings that may have led to their blockage.
  Adjust Credit Management Settings: If necessary, adjust the credit management settings for the blocked customers. This may involve changing credit limits, payment terms, or other relevant parameters.
  Analyze Non-blockable Customers: For the customers listed in &2, review their status and determine why they cannot be blocked. If they should be blocked, you may need to change their status or address any open orders or transactions that prevent blocking.
  Consult with Relevant Teams: If you are unsure about the reasons for blocking or non-blocking, consult with your finance or sales teams to understand the implications of blocking these customers.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as FD32 (Change Customer Credit Management) or XD02 (Change Customer) to review and modify customer data.
  Credit Management Configuration: Review the configuration settings in the SAP system related to credit management, which can be found in the SPRO transaction under Financial Supply Chain Management.
  Documentation: Refer to SAP documentation or help files for more detailed information on credit management and customer blocking processes.
  
  By following these steps, you should be able to address the issues related to the CVP_EOP_SD022 error message effectively.