How To Fix CVP_EOP_SD021 - Customer: &1, company code: &2 cannot be blocked; open business in RAR

SAP Error Message - Details

• Message type: E = Error

• Message class: CVP_EOP_SD - SD Data Protection and Privacy End of Purpose Check

• Message number: 021

• Message text: Customer: &1, company code: &2 cannot be blocked; open business in RAR

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CVP_EOP_SD021 - Customer: &1, company code: &2 cannot be blocked; open business in RAR ?

  The SAP error message CVP_EOP_SD021 indicates that a specific customer (identified by &1) and company code (identified by &2) cannot be blocked due to open business transactions in the Revenue Accounting and Reporting (RAR) module. This typically occurs when there are outstanding transactions or activities associated with the customer that prevent them from being blocked.
  Cause:
  
  Open Transactions: There are open sales orders, deliveries, or invoices related to the customer that need to be resolved before the customer can be blocked.
  RAR Integration: The customer may have ongoing revenue recognition processes that are still active, which are linked to the RAR module.
  Incomplete Data: There may be incomplete or pending data entries that need to be addressed.
  
  Solution:
  
  Review Open Transactions: Check for any open sales orders, deliveries, or invoices associated with the customer. You can do this by using transaction codes like VA03 (Display Sales Order), VL03N (Display Outbound Delivery), or VF03 (Display Billing Document).
  Clear Open Items: Resolve any outstanding transactions. This may involve completing deliveries, invoicing, or closing sales orders.
  Check RAR Status: Review the RAR status for the customer. Ensure that there are no ongoing revenue recognition processes that need to be completed or closed.
  Consult RAR Reports: Use RAR-specific reports to identify any open business transactions that may be preventing the blocking of the customer.
  Contact Support: If you are unable to identify the cause or resolve the issue, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing sales orders, deliveries, and invoices.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address the issue.
  Documentation: Review SAP documentation on RAR and customer blocking processes to understand the implications and requirements for blocking a customer.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.