How To Fix CVP_DP_ILM037 - Customer &1 with sales area &2/&3/&4 is not blocked; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: CVP_DP_ILM - CVP_DP_ILM

• Message number: 037

• Message text: Customer &1 with sales area &2/&3/&4 is not blocked; see long text

What causes this issue?

You want to block or unblock data related to customer &v1& with sales
area &v2&/&v3&/&v4& . The system cannot block or unblock this data for
one of the following reasons:
An application is using the data related to customer &v1&.
You must block sales area &v2&/&v3&/&v4& before you block the general
data related to customer &v1&.
The data is already blocked.
You must unblock customer &v1& before you unblock sales area &v2&/&v3&/
&v4&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVP_DP_ILM037 - Customer &1 with sales area &2/&3/&4 is not blocked; see long text ?

  The SAP error message CVP_DP_ILM037 indicates that a specific customer (identified by &1) in a particular sales area (identified by &2, &3, &4) is not blocked, which may be causing issues in the context of a business process, such as sales order processing or credit management.
  Cause:
  
  
  Customer Status: The customer in question is not blocked in the system, which may be contrary to the expectations of the business process being executed. This could be due to:
  
  The customer being active and not flagged for blocking.
  The sales area configuration not aligning with the business rules that require blocking.
  
  
  
  Configuration Issues: There may be configuration settings in the system that dictate when a customer should be blocked or unblocked based on certain criteria (e.g., credit limits, overdue payments).
  
  
  Data Entry Errors: There could be an error in the data entry or master data setup for the customer or sales area.
  
  
  Solution:
  
  
  Check Customer Master Data: 
  
  Navigate to the customer master data in SAP (transaction code XD03 for display).
  Verify the status of the customer in the relevant sales area. Ensure that the customer is set up correctly and that there are no discrepancies.
  
  
  
  Review Blocking Criteria:
  
  Check the criteria that determine when a customer should be blocked. This may involve reviewing credit management settings or other business rules.
  If the business process requires the customer to be blocked, you may need to manually block the customer using transaction code XD05 (to block the customer).
  
  
  
  Consult Long Text: 
  
  The error message suggests checking the long text for more details. You can do this by clicking on the message or using transaction code SE91 to look up the message and its long text for additional context.
  
  
  
  Configuration Review:
  
  If the issue persists, consult with your SAP configuration team to review the settings related to customer blocking and credit management. They may need to adjust the configuration to align with business requirements.
  
  
  
  Testing: 
  
  After making any changes, perform tests to ensure that the issue is resolved and that the customer can be processed as expected in the relevant business transactions.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer Master
  XD05: Block Customer
  SE91: Message Class Maintenance
  
  
  
  SAP Documentation: Refer to SAP Help documentation for detailed information on customer master data management and credit management processes.
  
  
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for further assistance, providing them with the error message details and any relevant context.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.