How To Fix CVP_DP_ILM036 - Customer &1 with company code &2 is not blocked; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: CVP_DP_ILM - CVP_DP_ILM

• Message number: 036

• Message text: Customer &1 with company code &2 is not blocked; see long text

What causes this issue?

You want to block or unblock data related to customer &v1& with company
code &v2&. The system cannot block or unblock this data for one of the
following reasons:
An application is using the data related to customer &v1&.
You must block company code &v2& before you block the general data
related to customer &v1&.
The data is already blocked.
You must unblock customer &v1& before you unblock company code &v2&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVP_DP_ILM036 - Customer &1 with company code &2 is not blocked; see long text ?

  The SAP error message CVP_DP_ILM036 indicates that a specific customer (identified by &1) with a particular company code (&2) is not blocked, which may be causing issues in the context of a business process, such as data processing or financial transactions.
  Cause:
  This error typically arises in scenarios where a customer account is expected to be blocked (for example, due to credit issues, compliance reasons, or other business rules) but is not actually blocked in the system. This can lead to inconsistencies in processing transactions related to that customer.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Status:
  
  Navigate to the customer master data in SAP (transaction code XD03 for display).
  Verify the status of the customer account. Check if the account is indeed supposed to be blocked based on your business rules.
  
  
  
  Block the Customer:
  
  If the customer should be blocked, you can do this by using transaction code XD02 (change customer) and setting the appropriate blocking status in the customer master data.
  
  
  
  Review Business Rules:
  
  Ensure that the business rules governing customer blocking are correctly defined and that the customer in question meets the criteria for being blocked.
  
  
  
  Consult Long Text:
  
  The error message suggests checking the long text for more details. You can do this by clicking on the message or using transaction code SE91 to look up the message class and find the long text associated with CVP_DP_ILM036.
  
  
  
  Check for Related Transactions:
  
  Review any related transactions or processes that might be affected by the customer’s status. This could include sales orders, deliveries, or billing documents.
  
  
  
  Consult with Your SAP Support Team:
  
  If you are unsure about the implications of blocking a customer or if the issue persists, consult with your SAP support team or a functional consultant who can provide guidance based on your organization's specific configuration and business processes.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer Master Data
  XD02: Change Customer Master Data
  SE91: Message Class Maintenance
  
  
  
  Documentation:
  
  Review SAP documentation related to customer master data management and blocking criteria.
  
  
  
  User Roles:
  
  Ensure that you have the necessary authorizations to view and modify customer master data.
  
  
  
  By following these steps, you should be able to address the CVP_DP_ILM036 error and ensure that customer accounts are managed according to your organization's policies.