How To Fix CVP_DP_ILM008 - Customer &1 is blocked; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: CVP_DP_ILM - CVP_DP_ILM

• Message number: 008

• Message text: Customer &1 is blocked; see long text

What causes this issue?

You want to display or change master data for customer &v1& or you want
to unblock this data. The master data for customer &v1& may include
personal data and is blocked.

System Response

The system does not display the data of customer &v1& to protect
personal data, and you cannot change data for this customer.
The system does not allow unblocking.

How to fix this error?

If you are sure that you want to display or change data for customer,
use transaction
<DS:TRAN.BUP_REQ_UNBLK>BUP_REQ_UNBLK</> to request unblocking.
To unblock this data, unblock the customer general data first.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVP_DP_ILM008 - Customer &1 is blocked; see long text ?

  The SAP error message CVP_DP_ILM008 indicates that a specific customer (identified by &1) is blocked, which prevents certain operations from being performed for that customer. This error typically arises in the context of customer master data management, particularly when dealing with sales and distribution processes.
  Cause:
  The primary cause of this error is that the customer account has been marked as "blocked" in the system. This can happen for several reasons, including:
  
  Credit Issues: The customer may have exceeded their credit limit or have outstanding payments.
  Administrative Actions: The customer may have been manually blocked by an administrator due to various reasons, such as compliance issues or account maintenance.
  Data Integrity: There may be issues with the customer master data that require attention before the account can be unblocked.
  
  Solution:
  To resolve the CVP_DP_ILM008 error, you can follow these steps:
  
  
  Check Customer Status:
  
  Go to the customer master data in SAP (transaction code XD03 for display).
  Enter the customer number and check the status of the customer account. Look for any indicators that show the account is blocked.
  
  
  
  Review Blocking Reasons:
  
  If the customer is blocked, review the reasons for the block. This may involve checking credit management settings or any notes associated with the customer account.
  
  
  
  Unblock the Customer:
  
  If you have the necessary permissions, you can unblock the customer by going to the customer master data (transaction code XD02 for change).
  Remove the block status and save the changes.
  
  
  
  Consult with Relevant Departments:
  
  If you are unsure why the customer is blocked or do not have the authority to unblock them, consult with your finance or credit management department for further guidance.
  
  
  
  Documentation:
  
  Ensure that any changes made to the customer status are documented properly for compliance and audit purposes.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer Master
  XD02: Change Customer Master
  FD32: Display Customer Credit Management
  FD32: Change Customer Credit Management
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional context or solutions related to this error message.
  
  
  User Roles and Authorizations: Ensure that you have the appropriate roles and authorizations to view and modify customer master data.
  
  
  Training and Documentation: Familiarize yourself with the customer master data management processes in your organization to prevent similar issues in the future.
  
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.