How To Fix CVP_DP_ILM002 - Contact person does not belong to a customer

SAP Error Message - Details

• Message type: E = Error

• Message class: CVP_DP_ILM - CVP_DP_ILM

• Message number: 002

• Message text: Contact person does not belong to a customer

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CVP_DP_ILM002 - Contact person does not belong to a customer ?

  The SAP error message CVP_DP_ILM002 indicates that the contact person you are trying to use does not belong to a customer in the system. This error typically arises in scenarios where you are attempting to associate a contact person with a customer account, but the system cannot find a valid relationship between the two.
  Cause:
  
  Missing Customer Relationship: The contact person has not been assigned to the customer in the system.
  Incorrect Data Entry: The contact person ID or customer ID may have been entered incorrectly.
  Data Synchronization Issues: If your system is integrated with other systems, there may be synchronization issues leading to missing or outdated data.
  Inactive Contact Person: The contact person may be inactive or deleted in the system.
  
  Solution:
  
  
  Check Contact Person Assignment:
  
  Navigate to the customer master data in SAP and verify if the contact person is correctly assigned to the customer.
  You can do this by going to the transaction code XD03 (Display Customer) and checking the "Contact Persons" tab.
  
  
  
  Create or Assign Contact Person:
  
  If the contact person is not assigned, you can create a new contact person or assign an existing one to the customer using transaction code XD01 (Create Customer) or XD02 (Change Customer).
  Ensure that the contact person is linked to the correct customer account.
  
  
  
  Verify Data Entry:
  
  Double-check the IDs you are using for both the contact person and the customer to ensure they are correct.
  
  
  
  Check for Inactive Records:
  
  If the contact person is inactive, you may need to reactivate them or create a new contact person.
  
  
  
  Consult with IT Support:
  
  If the issue persists, consult with your IT support team to check for any data synchronization issues or system errors.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD03: Display Customer
  XD01: Create Customer
  XD02: Change Customer
  
  
  Master Data Management: Understanding how customer and contact person data is managed in SAP can help prevent such issues.
  User Authorization: Ensure that you have the necessary permissions to view and modify customer and contact person data.
  
  By following these steps, you should be able to resolve the CVP_DP_ILM002 error and successfully associate the contact person with the customer.