How To Fix CVIV_UI004 - Customer &1 does not exist; enter a customer that exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CVIV_UI - Vendor Integration in Business Partner Processing Dialog

• Message number: 004

• Message text: Customer &1 does not exist; enter a customer that exists

What causes this issue?

You have entered a customer that is not stored in the system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

To select the customer that you want to assign to a vendor, enter either
an existing customer number or select the customer using the various F4
input help options.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVIV_UI004 - Customer &1 does not exist; enter a customer that exists ?

  The SAP error message CVIV_UI004 indicates that the system cannot find a customer record for the customer number you have entered. This error typically occurs in transactions related to customer management, such as creating or editing customer master data.
  Cause:
  
  Non-Existent Customer: The customer number you entered does not exist in the system.
  Incorrect Input: There may be a typo or formatting issue in the customer number.
  Data Deletion: The customer record may have been deleted or marked as inactive.
  Incorrect Company Code: The customer may exist, but not in the company code you are currently working in.
  Authorization Issues: You may not have the necessary permissions to view the customer data.
  
  Solution:
  
  Verify Customer Number: Double-check the customer number for any typos or formatting errors.
  Search for Customer: Use the customer search functionality in SAP to find the customer by name or other criteria.
  Check Company Code: Ensure that you are working in the correct company code where the customer is registered.
  Review Customer Status: Check if the customer has been marked as inactive or deleted. You may need to consult with your SAP administrator or relevant department.
  Authorization Check: Ensure that you have the necessary permissions to access customer data. If not, contact your system administrator to request access.
  Create New Customer: If the customer does not exist and you have verified that it should, you may need to create a new customer record.
  
  Related Information:
  
  Transaction Codes: Common transaction codes related to customer management include:
  
  XD01 - Create Customer (General Data)
  XD02 - Change Customer (General Data)
  XD03 - Display Customer (General Data)
  
  
  Customer Master Data: Understanding the structure of customer master data in SAP can help in troubleshooting. Customer data is typically divided into general data, company code data, and sales area data.
  SAP Notes and Documentation: Check SAP Notes for any known issues or updates related to customer management. The SAP Help Portal can also provide additional guidance.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team for further assistance.