How To Fix CVIC_UI069 - Customer with role employee cannot be converted via MDS_LOAD_COCKPIT

SAP Error Message - Details

• Message type: E = Error

• Message class: CVIC_UI - Customer Integration in Business Partner Dialog

• Message number: 069

• Message text: Customer with role employee cannot be converted via MDS_LOAD_COCKPIT

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CVIC_UI069 - Customer with role employee cannot be converted via MDS_LOAD_COCKPIT ?

  The SAP error message CVIC_UI069 indicates that there is an issue with converting a customer record that has the role of "employee" using the MDS_LOAD_COCKPIT transaction. This error typically arises in the context of Master Data Governance (MDG) or when managing customer master data in SAP.
  Cause:
  
  Role Restrictions: The customer record you are trying to convert has the role of "employee," which may not be allowed for conversion in the current configuration or process.
  Data Model Configuration: The data model may not be set up to allow the conversion of customers with specific roles.
  Validation Rules: There may be validation rules in place that prevent the conversion of customers with certain roles or statuses.
  Inconsistent Data: The customer data may have inconsistencies or missing information that prevents the conversion process.
  
  Solution:
  
  Check Role Assignment: Review the roles assigned to the customer record. If the customer is indeed an employee, consider whether it should be converted or if it needs to be handled differently.
  Modify Data Model: If the conversion of customers with the employee role is necessary, you may need to adjust the data model configuration in MDG to allow for this conversion.
  Review Validation Rules: Check the validation rules in the MDG configuration to see if there are any restrictions related to the employee role and modify them if necessary.
  Data Cleansing: Ensure that the customer data is complete and consistent. Address any missing or incorrect information that could be causing the conversion to fail.
  Consult Documentation: Refer to SAP documentation or notes related to MDS_LOAD_COCKPIT and the specific error message for additional guidance and troubleshooting steps.
  Seek Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MDS_LOAD_COCKPIT, MDGIMG, and others related to master data management.
  SAP Notes: Search for SAP Notes that may address this specific error or provide additional context on handling customer roles in MDG.
  User Roles and Authorizations: Ensure that the user performing the conversion has the necessary authorizations to execute the MDS_LOAD_COCKPIT transaction.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.