How To Fix CVIC_UI055 - Reverse change of bank details &: Mandate cannot be adjusted; no IBAN

SAP Error Message - Details

• Message type: E = Error

• Message class: CVIC_UI - Customer Integration in Business Partner Dialog

• Message number: 055

• Message text: Reverse change of bank details &: Mandate cannot be adjusted; no IBAN

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CVIC_UI055 - Reverse change of bank details &: Mandate cannot be adjusted; no IBAN ?

  The SAP error message CVIC_UI055 indicates that there is an issue with adjusting a mandate due to the absence of an IBAN (International Bank Account Number) in the bank details. This error typically arises in the context of managing payment mandates in SAP, particularly when dealing with direct debit transactions.
  Cause:
  
  Missing IBAN: The primary cause of this error is that the bank details associated with the mandate do not include an IBAN. The IBAN is essential for processing direct debit transactions in many countries.
  Incorrect Bank Details: The bank details may be incomplete or incorrectly entered in the system.
  Mandate Status: The mandate may be in a status that does not allow for changes or adjustments.
  
  Solution:
  
  
  Check Bank Details:
  
  Navigate to the relevant vendor or customer master data in SAP.
  Verify that the bank details are complete and include a valid IBAN.
  If the IBAN is missing, add it to the bank details.
  
  
  
  Update Mandate:
  
  Once the IBAN is added, attempt to adjust the mandate again.
  Ensure that the mandate is in a status that allows for changes (e.g., not in a locked or completed state).
  
  
  
  Review Configuration:
  
  If the issue persists, check the configuration settings related to payment processing and mandates in SAP. Ensure that the system is set up correctly to handle IBANs and mandates.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on managing mandates and bank details.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  IBAN Format: Ensure that the IBAN entered follows the correct format for the country in question.
  Direct Debit Mandates: Understand the requirements for direct debit mandates in your region, as they may vary by country.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  By ensuring that the IBAN is correctly entered and that the mandate is in an appropriate status, you should be able to resolve the CVIC_UI055 error.