How To Fix CVI_SYNCH_CONTROL101 - Payment card &1 &2 is already used by customer &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CVI_SYNCH_CONTROL - Messages for CVI Strategy Implementations

• Message number: 101

• Message text: Payment card &1 &2 is already used by customer &3

What causes this issue?

Payment card &V1& &V2& cannot be used for the current business partner
because it is already used for customer &V3& who is not assigned to this
business partner.

System Response

You cannot create/change the current business partner.

How to fix this error?

Check the usage of payment card &V1& &V2& and change if necessary.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVI_SYNCH_CONTROL101 - Payment card &1 &2 is already used by customer &3 ?

  The SAP error message CVI_SYNCH_CONTROL101 indicates that a payment card (credit card or debit card) is already associated with another customer in the system. This typically occurs in the context of Customer-Vendor Integration (CVI) when trying to synchronize customer data that includes payment card information.
  Cause:
  
  Duplicate Payment Card: The payment card you are trying to assign to a customer is already linked to a different customer record in the system.
  Data Migration Issues: If data was migrated from another system, there may be duplicate entries for payment cards.
  Incorrect Data Entry: Manual entry errors may lead to the same payment card being assigned to multiple customers.
  
  Solution:
  
  
  Check Existing Customer Records: 
  
  Use transaction codes like BP (Business Partner) to search for the payment card in question and identify which customer it is currently associated with.
  Review the customer records to ensure that the payment card is not already in use.
  
  
  
  Remove or Update Payment Card:
  
  If the payment card is indeed linked to another customer and it is necessary to use it for the new customer, you may need to either:
  
  Remove the payment card from the existing customer record.
  Update the payment card details for the existing customer to a different card.
  
  
  
  
  
  Create a New Payment Card:
  
  If the payment card must remain with the original customer, consider creating a new payment card record for the new customer.
  
  
  
  Data Cleanup:
  
  If this issue arises from data migration, perform a cleanup of the customer and payment card records to ensure there are no duplicates.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP support team for specific guidelines on handling payment card data and customer records.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for managing business partners and SE16N for data table checks.
  CVI Configuration: Ensure that your CVI settings are correctly configured to prevent such issues in the future.
  SAP Notes: Check SAP Notes for any known issues or patches related to CVI and payment card handling.
  User Roles and Authorizations: Ensure that users have the appropriate roles and authorizations to manage payment card data effectively.
  
  By following these steps, you should be able to resolve the CVI_SYNCH_CONTROL101 error and manage payment card assignments in your SAP system effectively.