How To Fix CVI_FS_CHECK_CUST_EN014 - Roles assigned; direction "customer -> BP" not activated

CVI_FS_CHECK_CUST_EN014 - Overview

• Message type: E = Error

• Message class: CVI_FS_CHECK_CUST_EN - CVI_FS_CHECK_CUST_EN

• Message number: 014

• Message text: Roles assigned; direction "customer -> BP" not activated

What causes this issue?

Before you can update the customer in the business partner, you must
assign at least one business partner role to a customer account group in
the view "Define BP Role for Direction Customer to BP"
(CVIV_CUST_TO_BP2).
You must also activate the synchronization direction in the view
"Activate Synchronization Options" (MDSV_CTRL_OPT_A).

System Response

There is at least one entry in the view "Define BP Role for Direction
Customer to BP" (CVIV_CUST_TO_BP2). The synchronization direction of
customer to business partner has not been activated. Data cannot be
synchronized.

How to fix this error?

If you want to synchronize data from the business partner to the
customer, you must activate the direction in the Customizing activity
<DS:SIMG.MDSV_CTRL_OPT_A>Activate Synchronization Options</>.
If not, you can remove the entries in the Customizing activity
<DS:SIMG.CVIV_CUST_TO_BP2>Define BP Role for Direction Customer to BP</>
.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVI_FS_CHECK_CUST_EN014 - Roles assigned; direction "customer -> BP" not activated ?

  The SAP error message CVI_FS_CHECK_CUST_EN014 indicates that there is an issue with the assignment of roles in the Customer-Vendor Integration (CVI) process, specifically when trying to activate the direction "customer -> Business Partner (BP)". This error typically arises when the necessary roles for the Business Partner are not properly assigned or activated.
  
  Cause:
  
  Missing Roles: The Business Partner may not have the required roles assigned that are necessary for the customer integration.
  Inactive Direction: The direction "customer -> BP" may not be activated in the system settings.
  
  Configuration Issues: There may be configuration issues in the CVI settings that prevent the proper mapping of customers to business partners.
  
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Role Assignment:
  
  Go to the Business Partner transaction (BP) in SAP.
  Check if the required roles for the customer are assigned to the Business Partner. Common roles for customers include:
  FLCU00 (Customer)
  FLCU01 (Customer - Company Code)
  FLCU02 (Customer - Sales Area)
  
  
  If the