How To Fix CVI_FS_CHECK_CUST_EN014 - Roles assigned; direction "customer -> BP" not activated

SAP Error Message - Details

• Message type: E = Error

• Message class: CVI_FS_CHECK_CUST_EN - CVI_FS_CHECK_CUST_EN

• Message number: 014

• Message text: Roles assigned; direction "customer -> BP" not activated

What causes this issue?

Before you can update the customer in the business partner, you must
assign at least one business partner role to a customer account group in
the view "Define BP Role for Direction Customer to BP"
(CVIV_CUST_TO_BP2).
You must also activate the synchronization direction in the view
"Activate Synchronization Options" (MDSV_CTRL_OPT_A).

System Response

There is at least one entry in the view "Define BP Role for Direction
Customer to BP" (CVIV_CUST_TO_BP2). The synchronization direction of
customer to business partner has not been activated. Data cannot be
synchronized.

How to fix this error?

If you want to synchronize data from the business partner to the
customer, you must activate the direction in the Customizing activity
<DS:SIMG.MDSV_CTRL_OPT_A>Activate Synchronization Options</>.
If not, you can remove the entries in the Customizing activity
<DS:SIMG.CVIV_CUST_TO_BP2>Define BP Role for Direction Customer to BP</>
.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVI_FS_CHECK_CUST_EN014 - Roles assigned; direction "customer -> BP" not activated ?

  The SAP error message CVI_FS_CHECK_CUST_EN014 indicates that there is an issue with the assignment of roles in the Customer-Vendor Integration (CVI) process, specifically when trying to activate the direction "customer -> Business Partner (BP)". This error typically arises when the necessary roles for the Business Partner are not properly assigned or activated.
  Cause:
  
  Missing Roles: The Business Partner may not have the required roles assigned that are necessary for the customer integration.
  Inactive Direction: The direction "customer -> BP" may not be activated in the system settings.
  Configuration Issues: There may be configuration issues in the CVI settings that prevent the proper mapping of customers to business partners.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Role Assignment:
  
  Go to the Business Partner transaction (BP) in SAP.
  Check if the required roles for the customer are assigned to the Business Partner. Common roles for customers include:
  
  FLCU00 (Customer)
  FLCU01 (Customer - Company Code)
  FLCU02 (Customer - Sales Area)
  
  
  If the roles are missing, assign them accordingly.
  
  
  
  Activate Direction:
  
  Navigate to the Customizing settings for Customer-Vendor Integration.
  Go to SPRO -> SAP Customizing Implementation Guide -> Cross-Application Components -> Customer-Vendor Integration -> Basic Settings.
  Check the settings for the direction "customer -> BP" and ensure it is activated.
  
  
  
  Check Configuration:
  
  Ensure that the configuration for the Business Partner and Customer integration is correctly set up.
  Review the settings in the CVI Customizing to ensure that all necessary parameters are correctly configured.
  
  
  
  Run Synchronization:
  
  After making the necessary changes, run the synchronization process to ensure that the changes take effect.
  You can use transaction BP to synchronize the data.
  
  
  
  Check for Notes and Updates:
  
  Sometimes, SAP releases notes or updates that address specific issues. Check the SAP Support Portal for any relevant notes related to CVI and this error message.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  BP: Business Partner maintenance.
  SPRO: Access to the SAP Customizing Implementation Guide.
  
  
  Documentation: Refer to the SAP Help Portal for detailed documentation on Customer-Vendor Integration and Business Partner roles.
  SAP Notes: Search for specific SAP Notes related to CVI and error message CVI_FS_CHECK_CUST_EN014 for additional guidance.
  
  By following these steps, you should be able to resolve the error and ensure that the customer to Business Partner integration is functioning correctly.