How To Fix CVI_FS_CHECK_CUST009 - Although PPO has been deactivated there are active business processes

SAP Error Message - Details

• Message type: E = Error

• Message class: CVI_FS_CHECK_CUST -

• Message number: 009

• Message text: Although PPO has been deactivated there are active business processes

What causes this issue?

At least one business process has been marked as "active" in the view
"Activate Creation of Postprocessing Orders" (/SAPPO/VA_BPROC). This is
a prerequisite for connecting CVI to Postprocessing Office (PPO).
However, the Postprocessing Office has not been activated in the view
"Activate PPO Requests for Platform Objects in the Dialog" (MD
SV_CTRL_OBJPPO).

System Response

At present, Customer Vendor Integration is not connected to
Postprocessing Office.

How to fix this error?

If you want to connect Customer Vendor Integration to Postprocessing
Office, you have to activate the connection in the Customizing activity
<DS:SIMG.MDSV_CTRL_OBJPPO>Activate PPO Requests for Platform Objects in
the Dialog</>.
If not, you can deactivate the activated business processes in the
Customizing activity <DS:SIMG./SAPPO/VA_BPROC>Activate Creation of
Postprocessing Orders</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVI_FS_CHECK_CUST009 - Although PPO has been deactivated there are active business processes ?

  The SAP error message CVI_FS_CHECK_CUST009 typically indicates that there are active business processes in the system that are preventing the deactivation of the Productive Process Organization (PPO). This error arises when you attempt to deactivate a PPO that is still linked to active business processes, such as production orders, sales orders, or other transactions that rely on the PPO.
  Cause:
  
  Active Business Processes: The primary cause of this error is that there are still active business processes associated with the PPO you are trying to deactivate. This could include open production orders, sales orders, or other transactions that reference the PPO.
  Incomplete Deactivation: The PPO may not have been fully deactivated in all relevant areas of the system, leading to inconsistencies.
  Configuration Issues: There may be configuration settings that are preventing the deactivation of the PPO.
  
  Solution:
  To resolve the CVI_FS_CHECK_CUST009 error, follow these steps:
  
  
  Identify Active Processes:
  
  Use transaction codes like CO03 (Display Production Order), VA03 (Display Sales Order), or other relevant transaction codes to check for any active business processes that are linked to the PPO.
  You can also use reports or queries to identify any open transactions that reference the PPO.
  
  
  
  Close or Complete Active Processes:
  
  If you find any active processes, you will need to either complete, close, or delete them, depending on your business requirements.
  Ensure that all relevant transactions are finalized before attempting to deactivate the PPO again.
  
  
  
  Check Configuration:
  
  Review the configuration settings related to the PPO in the system. Ensure that there are no settings that might be preventing the deactivation.
  You may need to consult with your SAP Basis or configuration team to ensure that everything is set up correctly.
  
  
  
  Retry Deactivation:
  
  Once all active processes have been addressed, attempt to deactivate the PPO again using the appropriate transaction (e.g., CVI transaction or relevant configuration transaction).
  
  
  
  Consult Documentation:
  
  If the issue persists, refer to SAP documentation or support notes related to the CVI_FS_CHECK_CUST009 error for additional troubleshooting steps or guidance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions for this specific error.
  Transaction Codes: Familiarize yourself with transaction codes related to PPO management and business processes (e.g., CVI, CO, VA).
  SAP Community: Engage with the SAP Community forums for discussions and solutions shared by other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and take the necessary actions to resolve it.