How To Fix CVI_EI008 - CREATE_CUSTOMER is not supported for the existing customer

SAP Error Message - Details

• Message type: E = Error

• Message class: CVI_EI - Messages for Complex Interface

• Message number: 008

• Message text: CREATE_CUSTOMER is not supported for the existing customer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CVI_EI008 - CREATE_CUSTOMER is not supported for the existing customer ?

  The SAP error message CVI_EI008 indicates that the system is unable to create a customer due to the fact that the customer already exists in the system. This error typically arises in the context of the Customer-Vendor Integration (CVI) process, which is used to synchronize customer and vendor data between different components of SAP.
  Cause:
  
  Existing Customer Record: The primary cause of this error is that the customer you are trying to create already exists in the system. The CVI process does not allow the creation of a duplicate customer record.
  Incorrect Data: Sometimes, the data being sent for customer creation may not match the existing customer data, leading to confusion in the system.
  Integration Issues: If there are issues with the integration between different SAP modules (like SAP S/4HANA and SAP CRM), it may lead to this error.
  
  Solution:
  
  Check Existing Customers: Before attempting to create a new customer, check if the customer already exists in the system. You can do this by searching for the customer using the customer number or other identifying information.
  Use Update Instead of Create: If the customer already exists and you need to update their information, use the appropriate transaction or API to update the existing customer record instead of trying to create a new one.
  Data Validation: Ensure that the data being sent for customer creation is correct and does not conflict with existing records. Validate the data against existing customer records.
  Review Integration Settings: If you suspect integration issues, review the settings and configurations for the Customer-Vendor Integration to ensure that they are set up correctly.
  Consult Documentation: Refer to SAP documentation or notes related to CVI and customer creation for any specific guidelines or troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like BP (Business Partner) to manage customer records.
  SAP Notes: Check for relevant SAP Notes that may provide additional insights or fixes related to this error.
  CVI Configuration: Review the configuration settings for Customer-Vendor Integration in your SAP system to ensure everything is set up correctly.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message and context for further investigation.
  
  By following these steps, you should be able to resolve the CVI_EI008 error and successfully manage customer records in your SAP system.