CVI_CUST_RESOLVE012 - Roles assigned; direction "BP -> customer" not activated

SAP Error Message - Details

• Message type: E = Error

• Message class: CVI_CUST_RESOLVE - Message class for CVI_CUSTOMIZING_RESOLVE report

• Message number: 012

• Message text: Roles assigned; direction "BP -> customer" not activated

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CVI_CUST_RESOLVE012 - Roles assigned; direction "BP -> customer" not activated ?

  The SAP error message CVI_CUST_RESOLVE012 indicates that there is an issue with the assignment of roles in the Business Partner (BP) and Customer relationship. Specifically, it means that the direction "BP -> customer" is not activated, which is necessary for the system to resolve the Business Partner to a customer.
  Cause:
  This error typically occurs when:
  
  The Business Partner is not properly configured to be linked to a customer.
  The necessary roles for the Business Partner to act as a customer are not activated.
  There may be inconsistencies in the configuration of the Business Partner and Customer relationship.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Business Partner Roles:
  
  Go to the transaction code BP (Business Partner).
  Find the Business Partner in question.
  Check the roles assigned to the Business Partner. Ensure that the role for customer (e.g., FLCU00 for customer role) is assigned.
  
  
  
  Activate the Required Role:
  
  If the customer role is not assigned, you need to assign it.
  If it is assigned but not activated, you may need to activate it. This can be done in the role management section of the Business Partner.
  
  
  
  Check Customizing Settings:
  
  Go to the transaction code SPRO (SAP Reference IMG).
  Navigate to Cross-Application Components > Master Data Synchronization > Business Partner > Define Roles for Business Partner.
  Ensure that the necessary settings for the Business Partner to Customer mapping are correctly configured.
  
  
  
  Check for Data Consistency:
  
  Ensure that there are no inconsistencies in the data between the Business Partner and Customer records.
  You can use transaction BP to check for any inconsistencies or missing data.
  
  
  
  Run Synchronization:
  
  If you have made changes, you may need to run the synchronization process to ensure that the changes take effect.
  
  
  
  Consult Documentation:
  
  If the issue persists, consult the SAP documentation or support for further troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  BP: Business Partner Maintenance
  SPRO: Customizing Implementation Guide
  
  
  Roles and Authorizations:
  
  Ensure that the user has the necessary authorizations to make changes to Business Partner roles.
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  
  
  By following these steps, you should be able to resolve the CVI_CUST_RESOLVE012 error and ensure that the Business Partner is correctly linked to the customer role.