How To Fix CUS_O2C_OVERDUEITEM007 - No collection strategy

SAP Error Message - Details

• Message type: E = Error

• Message class: CUS_O2C_OVERDUEITEM -

• Message number: 007

• Message text: No collection strategy

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CUS_O2C_OVERDUEITEM007 - No collection strategy ?

  The SAP error message CUS_O2C_OVERDUEITEM007: No collection strategy typically occurs in the context of accounts receivable and collections management. This error indicates that there is no defined collection strategy for the overdue items in the system. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Missing Collection Strategy: The primary cause of this error is that the system does not have a collection strategy defined for the customer or the specific overdue item.
  Configuration Issues: There may be issues in the configuration settings related to the collections management module in SAP.
  Customer Master Data: The customer master data may not be properly set up to include a collection strategy.
  Document Type: The document type of the overdue item may not be linked to a collection strategy.
  
  Solution:
  
  
  Define Collection Strategy:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Financial Accounting (New) > Accounts Receivable and Accounts Payable > Collections Management > Collection Strategy.
  Define a collection strategy that suits your business needs. Ensure that it includes the necessary parameters for overdue items.
  
  
  
  Assign Collection Strategy to Customer:
  
  Access the customer master data (transaction code FD02 for change).
  Ensure that the collection strategy is assigned to the relevant customer in the Collections Management tab.
  
  
  
  Check Configuration:
  
  Review the configuration settings for collections management to ensure that all necessary settings are in place.
  Make sure that the document types used for overdue items are linked to the appropriate collection strategies.
  
  
  
  Test the Configuration:
  
  After making changes, test the configuration by running the collections management process again to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files for detailed steps on setting up collection strategies and troubleshooting related issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), FD02 (Change Customer), and FBL5N (Customer Line Item Display) for managing customer accounts.
  SAP Notes: Check SAP Notes for any known issues or patches related to collections management and overdue items.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify collection strategies and customer data.
  
  By following these steps, you should be able to resolve the error message CUS_O2C_OVERDUEITEM007 and ensure that your collections management process runs smoothly.