How To Fix CSM036 - SALRECVR: Unable to delete

SAP Error Message - Details

• Message type: E = Error

• Message class: CSM - Messages for CCMS Central System Management

• Message number: 036

• Message text: SALRECVR: Unable to delete

What causes this issue?

Reserved.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CSM036 - SALRECVR: Unable to delete ?

  The SAP error message CSM036 "SALRECVR: Unable to delete" typically occurs in the context of the SAP Customer Service Management (CSM) module, particularly when dealing with service orders or service-related documents. This error indicates that the system is unable to delete a service recovery document or related entry due to certain constraints or conditions.
  Causes:
  
  Document Status: The document you are trying to delete may be in a status that does not allow deletion (e.g., completed, closed, or in use).
  Dependencies: There may be other documents or transactions that are dependent on the document you are trying to delete, preventing its deletion.
  Authorization Issues: The user may not have the necessary permissions to delete the document.
  Data Integrity Constraints: The system may have integrity checks that prevent deletion to maintain data consistency.
  Custom Logic: There may be custom code or enhancements that impose additional restrictions on deletion.
  
  Solutions:
  
  Check Document Status: Verify the status of the document. If it is in a status that does not allow deletion, you may need to change its status or reverse any related transactions.
  Review Dependencies: Look for any related documents or transactions that might be preventing deletion. You may need to delete or modify these first.
  User Authorization: Ensure that the user attempting to delete the document has the necessary authorizations. You may need to consult with your SAP security team.
  Consult Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into why the deletion is failing.
  Custom Code Review: If there are custom enhancements in your SAP system, review them to see if they are affecting the deletion process.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CS01, CS02, CS03 for service order management, and SLG1 for application logs.
  Documentation: Review SAP documentation related to service order management and deletion processes for additional context and guidelines.
  Community Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the CSM036 error in your SAP system.