How To Fix CRMT_TM_SCRIPT016 - The question has been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMT_TM_SCRIPT -

• Message number: 016

• Message text: The question has been deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMT_TM_SCRIPT016 - The question has been deleted ?

  The SAP error message CRMT_TM_SCRIPT016 typically indicates that a question or a script element in the context of a CRM (Customer Relationship Management) transaction has been deleted or is no longer available. This error often arises in scenarios involving CRM scripts, such as those used in service orders, sales orders, or other transactional processes where user interactions are scripted.
  Cause:
  
  Deleted Question/Script Element: The specific question or script element that the system is trying to reference has been deleted from the database.
  Data Inconsistency: There may be inconsistencies in the data where the script is trying to access a question that no longer exists.
  Configuration Changes: Changes in the configuration of the CRM system or updates to the script may lead to references to non-existent elements.
  
  Solution:
  
  Check Script Configuration: Review the script configuration in the CRM system to ensure that all referenced questions or elements are still valid and exist in the system.
  Restore Deleted Elements: If the question or script element was deleted unintentionally, consider restoring it from a backup or recreating it in the system.
  Update References: If the script has been modified, ensure that all references to questions or elements are updated accordingly.
  Test the Script: After making changes, test the script to ensure that it functions correctly without referencing deleted elements.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling script-related errors.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes (like CRMD_ORDER, CRMD_ORDERADM_H) that may help in troubleshooting CRM-related issues.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.