How To Fix CRMT_TM_SCRIPT015 - The question is used by other scripts, and cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMT_TM_SCRIPT -

• Message number: 015

• Message text: The question is used by other scripts, and cannot be deleted

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMT_TM_SCRIPT015 - The question is used by other scripts, and cannot be deleted ?

  The SAP error message CRMT_TM_SCRIPT015 indicates that you are trying to delete a question that is currently being used by other scripts in the SAP system. This is a common issue when managing scripts in the SAP Customer Relationship Management (CRM) module, particularly in the context of transaction management or service processes.
  Cause:
  The primary cause of this error is that the question you are attempting to delete is referenced in one or more existing scripts. SAP enforces this restriction to maintain data integrity and ensure that all scripts that rely on the question continue to function correctly.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Dependencies:
  
  Check which scripts are using the question you want to delete. You can do this by navigating to the relevant script management area in SAP and looking for dependencies or references to the question.
  
  
  
  Modify or Remove References:
  
  If you find that the question is being used in other scripts, you have two options:
  
  Modify the Scripts: Update the scripts that reference the question to either remove the question or replace it with another question.
  Remove the Question from Scripts: If you have the necessary permissions, you can edit the scripts to remove the question from them.
  
  
  
  
  
  Delete the Question:
  
  Once you have ensured that the question is no longer referenced in any scripts, you should be able to delete it without encountering the error.
  
  
  
  Testing:
  
  After making changes, it’s a good practice to test the affected scripts to ensure they still function as expected without the deleted question.
  
  
  
  Related Information:
  
  Script Management: Familiarize yourself with the script management tools in SAP CRM, as they provide functionalities to view and manage questions and their dependencies.
  User Permissions: Ensure you have the necessary permissions to modify scripts and questions in the system.
  Documentation: Refer to SAP documentation or help resources for detailed instructions on managing scripts and questions in your specific version of SAP CRM.
  
  If you continue to experience issues or if the dependencies are complex, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.