How To Fix CRMT_TM_SCRIPT013 - The child node question is not defined; specify it first

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMT_TM_SCRIPT -

• Message number: 013

• Message text: The child node question is not defined; specify it first

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMT_TM_SCRIPT013 - The child node question is not defined; specify it first ?

  The SAP error message CRMT_TM_SCRIPT013 indicates that there is an issue with a script in the context of the SAP CRM (Customer Relationship Management) system, specifically related to a child node question that has not been defined. This error typically arises in the context of using the SAP CRM's interaction center or when working with guided procedures or scripts.
  Cause:
  The error occurs when:
  
  A script or guided procedure is trying to reference a child node (in this case, a question) that has not been defined or created in the script structure.
  There may be a logical error in the script where the flow is attempting to access a question that does not exist or has not been properly configured.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check the Script Configuration:
  
  Open the script in the SAP CRM script editor.
  Verify that all child nodes (questions) that are being referenced in the script are defined and properly configured.
  
  
  
  Define the Missing Child Node:
  
  If the child node (question) is missing, create it in the script editor.
  Ensure that the question is correctly linked to the parent node and that it has the necessary properties set.
  
  
  
  Review the Script Logic:
  
  Ensure that the flow of the script is logical and that all nodes are correctly connected.
  Check for any conditional logic that may be preventing the child node from being reached.
  
  
  
  Test the Script:
  
  After making the necessary changes, test the script to ensure that it runs without errors.
  Validate that the child node is being accessed correctly during the execution of the script.
  
  
  
  Consult Documentation:
  
  If you are unsure about how to define or configure the child node, refer to the SAP documentation or help resources related to CRM scripting.
  
  
  
  Seek Help from SAP Support:
  
  If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP CRM Documentation: Look for specific guides on scripting and guided procedures in the SAP Help Portal.
  Community Forums: Check SAP Community or other forums for similar issues and solutions shared by other users.
  Transaction Codes: Familiarize yourself with relevant transaction codes (like CRMD_ORDER for CRM order management) that may help in navigating the CRM environment.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRMT_TM_SCRIPT013 error message.