How To Fix CRMT_TM_SCRIPT011 - Both parent and child nodes are empty; specify both nodes first

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMT_TM_SCRIPT -

• Message number: 011

• Message text: Both parent and child nodes are empty; specify both nodes first

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMT_TM_SCRIPT011 - Both parent and child nodes are empty; specify both nodes first ?

  The SAP error message CRMT_TM_SCRIPT011 indicates that both the parent and child nodes in a certain context (likely related to a transaction or a script in the CRM module) are empty. This typically occurs when the system expects data to be present in both nodes for processing, but finds none.
  Cause:
  
  Missing Data: The most common cause is that the required data for both the parent and child nodes has not been populated. This could be due to user input errors, data not being saved correctly, or issues with data retrieval.
  Configuration Issues: There may be a configuration issue in the CRM system that is preventing the correct data from being loaded into these nodes.
  Script Logic: If you are using a custom script, there may be a logical error in the script that leads to both nodes being empty when they should not be.
  
  Solution:
  
  Check Data Entry: Ensure that the necessary data is entered for both the parent and child nodes. Review the transaction or script to confirm that all required fields are filled out.
  Review Configuration: Check the configuration settings in the CRM system to ensure that the nodes are set up correctly and that there are no missing links or dependencies.
  Debug the Script: If you are using a custom script, debug the script to identify where the data is being lost or not populated. Look for any conditions that might lead to both nodes being empty.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the nodes in question and their expected data requirements.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may want to check transaction codes related to CRM scripting or data management (e.g., CRMD_ORDER, CRMD_ORDERADM_H).
  SAP Notes: Look for relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.