How To Fix CRMS4_SRV_API180 - Item &1: Cannot update start or end date when you cancel an item.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 180

• Message text: Item &1: Cannot update start or end date when you cancel an item.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API180 - Item &1: Cannot update start or end date when you cancel an item. ?

  The SAP error message CRMS4_SRV_API180 indicates that there is an issue when trying to update the start or end date of an item that has been canceled in the CRM system. This typically occurs in the context of service orders, service contracts, or similar objects where items can be canceled.
  
  Cause:
  The error arises because the system does not allow changes to the start or end dates of an item that has already been canceled. This is a safeguard to maintain data integrity and ensure that the status of the item is consistent with its lifecycle.
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check Item Status: Verify the status of the item you are trying to update. If it is canceled, you will not be able to change the start or end dates.
  
  
  Reopen the Item: If you need to make changes to the dates, you may need to reopen or reactivate the item.