How To Fix CRMS4_SRV_API164 - Cannot use reference service order &1 to create another service order.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 164

• Message text: Cannot use reference service order &1 to create another service order.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API164 - Cannot use reference service order &1 to create another service order. ?

  The SAP error message CRMS4_SRV_API164 indicates that there is an issue with creating a new service order based on an existing reference service order. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to create a service order that references another service order that is not allowed to be used as a template.
  Cause:
  The error can occur due to several reasons:
  
  Reference Order Status: The reference service order may be in a status that does not allow it to be used as a template for creating new orders. For example, if the order is completed or closed, it may not be eligible.
  Order Type Restrictions: The order type of the reference service order may not be compatible with the order type you are trying to create.
  Configuration Settings: There may be configuration settings in the system that restrict the use of certain service orders as references.
  Missing Data: Required fields or data in the reference service order may be missing or incomplete, preventing its use as a template.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check the Status of the Reference Order: Verify the status of the reference service order. If it is closed or completed, you may need to select a different order that is in an open status.
  Review Order Types: Ensure that the order type of the reference service order is compatible with the order type you are trying to create. If necessary, change the order type or select a different reference order.
  Configuration Review: Consult with your SAP administrator or configuration team to review the settings related to service order creation. They may need to adjust the configuration to allow the use of certain orders as references.
  Data Completeness: Check the reference service order for any missing or incomplete data. Ensure that all required fields are filled out correctly.
  Consult Documentation: Refer to SAP documentation or help resources for specific details related to service order creation and the use of reference orders.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to view and manage service orders.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Authorization: Ensure that you have the necessary authorizations to create service orders and access the reference orders.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with the error message and context for better troubleshooting.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to successfully create a new service order.