How To Fix CRMS4_SRV_API165 - Cancellation party &1 doesn't exist.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 165

• Message text: Cancellation party &1 doesn't exist.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API165 - Cancellation party &1 doesn't exist. ?

  The SAP error message CRMS4_SRV_API165 indicates that the cancellation party specified in a transaction does not exist in the system. This error typically occurs in the context of CRM (Customer Relationship Management) when trying to process a cancellation for a service request, order, or similar transaction.
  Cause:
  
  Non-Existent Party: The cancellation party (e.g., a customer, vendor, or employee) referenced in the transaction does not exist in the system.
  Incorrect Data Entry: There may be a typo or incorrect entry in the cancellation party field.
  Data Deletion: The party may have been deleted or marked as inactive in the system.
  Configuration Issues: There may be issues with the configuration of the CRM system that affect how parties are recognized.
  
  Solution:
  
  
  Verify the Cancellation Party:
  
  Check the entry for the cancellation party in the transaction. Ensure that the ID or reference number is correct.
  Use transaction codes like BP (Business Partner) to verify if the party exists in the system.
  
  
  
  Create or Reactivate the Party:
  
  If the cancellation party does not exist, you may need to create a new business partner using the BP transaction.
  If the party was deleted or marked inactive, consider reactivating it if appropriate.
  
  
  
  Check for Data Consistency:
  
  Ensure that the data in the CRM system is consistent and that there are no discrepancies in the master data.
  
  
  
  Review Configuration:
  
  If the issue persists, review the configuration settings related to business partners and cancellation processes in the CRM system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for Business Partner management, CRMD_ORDER for managing CRM orders, and others that may be relevant to your specific scenario.
  SAP Notes: Search for SAP Notes related to the error message CRMS4_SRV_API165 for any patches or updates that may address the issue.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify the business partner data.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.