How To Fix CRMS4_SRV_API118 - Service contract &1, item &2 doesn't exist.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 118

• Message text: Service contract &1, item &2 doesn't exist.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API118 - Service contract &1, item &2 doesn't exist. ?

  The SAP error message CRMS4_SRV_API118 indicates that a service contract with the specified contract number and item number does not exist in the system. This error typically occurs in the context of service management or customer relationship management (CRM) when trying to access or manipulate service contracts.
  Cause:
  
  Incorrect Contract or Item Number: The most common cause is that the contract number or item number provided in the transaction is incorrect or does not exist in the database.
  Data Deletion: The service contract may have been deleted or archived, making it unavailable for the current operation.
  Authorization Issues: The user may not have the necessary authorizations to view or access the specified service contract.
  System Configuration: There may be issues with the configuration of the service contract management module, leading to inconsistencies in data retrieval.
  
  Solution:
  
  Verify Contract and Item Numbers: Double-check the contract number and item number you are using. Ensure that they are entered correctly and correspond to existing records in the system.
  Check for Deletion or Archiving: Look into the system to see if the service contract has been deleted or archived. If it has been archived, you may need to restore it or access it through the appropriate archive transaction.
  Authorization Check: Ensure that the user has the necessary permissions to access service contracts. You may need to consult with your SAP security team to verify and adjust authorizations if necessary.
  Use Transaction Codes: Use relevant transaction codes (like CRMD_ORDER or CRMD_ORDERADM_H) to search for the service contract directly in the system. This can help confirm whether the contract exists.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  System Configuration Review: If the issue persists, it may be necessary to review the configuration settings for service contracts in your SAP system. This may involve consulting with your SAP Basis or functional team.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to service contracts, such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDER_MAINTAIN.
  SAP Documentation: Refer to SAP Help documentation for detailed information on service contracts and their management.
  Support Community: Engage with the SAP Community or forums for additional insights and shared experiences from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.