How To Fix CRMS4_SRV_API117 - Item &1: Delete either the product or the equipment from the object list.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 117

• Message text: Item &1: Delete either the product or the equipment from the object list.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API117 - Item &1: Delete either the product or the equipment from the object list. ?

  The SAP error message CRMS4_SRV_API117 typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the relationship between products and equipment in a service order or similar object. The error message indicates that there is a conflict where both a product and an equipment item are associated with the same object, which is not allowed.
  Cause:
  The error is caused by the presence of both a product and an equipment item in the object list of a service order or similar transaction. In SAP CRM, you can either have a product or an equipment item associated with a service order, but not both at the same time. This is likely due to the business logic that dictates how service orders should be structured.
  Solution:
  To resolve this error, you need to take the following steps:
  
  
  Identify the Object: Determine which service order or object is causing the error. This can usually be found in the transaction where the error occurred.
  
  
  Review the Object List: Check the object list associated with the service order. Look for both the product and the equipment entries.
  
  
  Delete the Conflicting Entry:
  
  If you need to keep the product, remove the equipment from the object list.
  Conversely, if the equipment is necessary, remove the product from the object list.
  
  
  
  Save Changes: After making the necessary adjustments, save the changes to the service order or object.
  
  
  Test the Changes: After resolving the conflict, try to execute the transaction again to ensure that the error no longer occurs.
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to access and modify service orders.
  Documentation: Refer to SAP documentation or help files for more details on managing service orders and understanding the relationships between products and equipment.
  User Roles: Ensure that you have the necessary permissions to modify service orders and their associated objects.
  Consult with SAP Support: If the issue persists or if you are unsure about which entry to delete, consider consulting with your SAP support team or a functional consultant who specializes in SAP CRM.
  
  By following these steps, you should be able to resolve the CRMS4_SRV_API117 error and continue with your work in SAP CRM.