How To Fix CRMS4_SRV_API120 - Remove the SAP service contract ID in the Create operation.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 120

• Message text: Remove the SAP service contract ID in the Create operation.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API120 - Remove the SAP service contract ID in the Create operation. ?

  The SAP error message CRMS4_SRV_API120 typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue related to service contracts during a create operation. This error indicates that the system is expecting the service contract ID to be removed or is not able to process the provided service contract ID correctly.
  Cause:
  
  Invalid Service Contract ID: The service contract ID provided in the request may not exist or may not be valid in the system.
  Incorrect Data Mapping: The data being sent in the create operation may not be correctly mapped to the expected fields in the service contract.
  Business Logic Restrictions: There may be business rules or logic in place that prevent the creation of a new record with an associated service contract ID.
  Configuration Issues: There could be configuration settings in the SAP system that are causing the service contract ID to be treated incorrectly.
  
  Solution:
  
  Remove Service Contract ID: If the error message suggests removing the service contract ID, you should try to create the record without including this ID in the request.
  Validate Service Contract: Ensure that the service contract ID you are trying to use is valid and exists in the system. You can check this in the SAP GUI or through relevant transaction codes.
  Check Data Mapping: Review the data being sent in the create operation to ensure that it aligns with the expected structure and fields in the SAP system.
  Review Business Logic: Consult with your functional team or check the business rules to understand if there are any restrictions on creating records with service contracts.
  Consult Documentation: Refer to SAP documentation or notes related to the specific API or function module you are using to see if there are any known issues or additional requirements.
  Debugging: If you have access to the backend, consider debugging the process to see where the error is being triggered and what data is being processed.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to service contracts (e.g., CRMD_ORDER, CRMD_ORDERADM_H) to help in troubleshooting.
  API Documentation: If you are using an API, refer to the API documentation for details on the expected input parameters and any constraints related to service contracts.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support or your internal SAP team for further assistance.