How To Fix CRMS4_SRV_API113 - You can only cancel service confirmations in completed status.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 113

• Message text: You can only cancel service confirmations in completed status.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API113 - You can only cancel service confirmations in completed status. ?

  The SAP error message CRMS4_SRV_API113 indicates that you are trying to cancel a service confirmation that is not in a "completed" status. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with service confirmations related to service orders or service activities.
  Cause:
  The primary cause of this error is that the service confirmation you are attempting to cancel is not in the correct status. In SAP, service confirmations must be in a "completed" status to be eligible for cancellation. If the confirmation is still in a "pending," "in process," or any other status, the system will prevent you from canceling it.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Status of the Service Confirmation:
  
  Navigate to the service confirmation in question and check its current status. You can do this by using transaction codes like CRMD_ORDER or through the relevant CRM application.
  
  
  
  Change the Status:
  
  If the service confirmation is not in a "completed" status, you may need to complete the confirmation first. This could involve finalizing any pending actions or ensuring that all necessary data has been entered.
  
  
  
  Cancel the Confirmation:
  
  Once the service confirmation is in the "completed" status, you should be able to proceed with the cancellation without encountering the error.
  
  
  
  Review Business Processes:
  
  If you frequently encounter this issue, it may be beneficial to review your business processes to ensure that service confirmations are being properly completed before any cancellation attempts.
  
  
  
  Consult Documentation or Support:
  
  If you are unsure about the status or how to change it, consult the SAP documentation or reach out to your SAP support team for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, IW32 (for service orders), or IW33 (for service order display) to manage service confirmations effectively.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address specific issues.
  User Authorizations: Ensure that you have the necessary authorizations to change the status of service confirmations or to perform cancellations.
  
  By following these steps, you should be able to resolve the error and manage your service confirmations effectively within SAP CRM.