How To Fix CRMS4_SRV_API064 - Item number &1 in service order &2 does not exist.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 064

• Message text: Item number &1 in service order &2 does not exist.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API064 - Item number &1 in service order &2 does not exist. ?

  The SAP error message CRMS4_SRV_API064 indicates that the system is unable to find the specified item number in the service order. This can occur for various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Cause:
  
  Incorrect Item Number: The item number specified in the service order may be incorrect or mistyped.
  Deleted or Inactive Item: The item may have been deleted or is no longer active in the system.
  Service Order Not Saved: The service order may not have been saved properly, leading to missing items.
  Authorization Issues: The user may not have the necessary permissions to view or access the item in the service order.
  Data Consistency Issues: There may be inconsistencies in the database or issues with data synchronization.
  
  Solution:
  
  Verify Item Number: Check the item number in the service order to ensure it is correct. Cross-reference it with the list of items in the order.
  Check Service Order Status: Ensure that the service order is saved and in a valid status. If it is in a draft or incomplete state, complete the necessary steps to finalize it.
  Review Item Existence: Use transaction codes like IW32 (Change Service Order) to check if the item exists in the order. If it does not, you may need to add it back or create a new item.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the service order and its items. Consult with your SAP security team if needed.
  Data Consistency Check: If the issue persists, consider running a data consistency check or consult with your SAP Basis team to investigate any underlying database issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Service Order), IW32 (Change Service Order), and IW33 (Display Service Order) for managing service orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for specific notes that may address this error.
  Documentation: Review SAP documentation related to service order management for best practices and troubleshooting steps.
  
  If the problem continues after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.