How To Fix CRMS4_SRV_API063 - Condition type &1 in item &2 is not allowed.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 063

• Message text: Condition type &1 in item &2 is not allowed.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API063 - Condition type &1 in item &2 is not allowed. ?

  The SAP error message CRMS4_SRV_API063 indicates that a specific condition type is not allowed for a particular item in the context of CRM (Customer Relationship Management) service processing. This error typically arises when there is an attempt to apply a condition type that is either not configured correctly or is not permitted for the item in question.
  Cause:
  
  Configuration Issues: The condition type specified in the error message may not be configured correctly in the system. This could be due to missing settings in the pricing procedure or condition records.
  Item Category Restrictions: The item category associated with the item may have restrictions that prevent the use of certain condition types.
  Incompatibility: The condition type may not be compatible with the document type or the specific business scenario being processed.
  Missing Authorizations: There may be authorization issues preventing the use of certain condition types.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the transaction code SPRO and navigate to the relevant configuration settings for pricing procedures and condition types.
  Ensure that the condition type is correctly defined and assigned to the appropriate pricing procedure.
  
  
  
  Review Item Category:
  
  Check the item category of the item in question. You can do this by navigating to the item details in the CRM document.
  Verify if the item category allows the use of the specified condition type. If not, you may need to adjust the item category settings.
  
  
  
  Adjust Pricing Procedure:
  
  Ensure that the pricing procedure assigned to the document allows the condition type in question. You may need to modify the pricing procedure to include the condition type.
  
  
  
  Check Condition Records:
  
  Verify if there are valid condition records for the condition type. If there are no records, the system will not be able to apply the condition.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to use the condition type. This can be checked in the user roles and authorizations.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific condition type and item category for any additional restrictions or requirements.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPRO: For configuration settings.
  VK11/VK12: For maintaining condition records.
  VA01/VA02: For creating or changing sales documents to check item categories.
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to the error message.
  
  
  Debugging: If the issue persists, consider debugging the process to identify where the condition type is being rejected.
  
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary changes to resolve it.