How To Fix CRMS4_SOM_PROD_BO000 - Product either does not exist or is marked for deletion

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_BO - Messages for BO Subscription Product Specification

• Message number: 000

• Message text: Product either does not exist or is marked for deletion

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_BO000 - Product either does not exist or is marked for deletion ?

  The SAP error message CRMS4_SOM_PROD_BO000 indicates that the product you are trying to access or use in the SAP system either does not exist or has been marked for deletion. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with product master data.
  Causes:
  
  Product Does Not Exist: The product ID you are trying to reference may not be present in the system. This could be due to a typo in the product ID or the product not being created yet.
  Product Marked for Deletion: The product exists in the system but has been flagged as deleted. This means it is no longer active and cannot be used in transactions.
  Authorization Issues: Sometimes, the user may not have the necessary permissions to view or access the product data.
  Data Synchronization Issues: If the product data is being synchronized between different systems (e.g., between SAP CRM and SAP ERP), there may be a delay or error in the synchronization process.
  
  Solutions:
  
  Verify Product ID: Double-check the product ID you are using to ensure it is correct. Look for any typos or incorrect entries.
  Check Product Status:
  
  Use transaction codes like MM03 (Display Material) or CR02 (Change Product) to check if the product exists and its status.
  If the product is marked for deletion, you may need to unmark it or create a new product if it is permanently deleted.
  
  
  Create Product: If the product does not exist, you may need to create it using transaction codes like MM01 (Create Material) or CR01 (Create Product).
  Check Authorizations: Ensure that you have the necessary authorizations to access the product data. You may need to contact your system administrator for assistance.
  Data Synchronization: If you suspect a synchronization issue, check the relevant logs or processes to ensure that data is being updated correctly across systems.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for product management in SAP, such as MM01, MM02, MM03, CR01, CR02, and CR03.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for specific notes in the SAP Support Portal.
  Documentation: Review SAP documentation related to product master data management for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant for further investigation.