How To Fix CRMS4_SOM_PROD_API033 - Invalid CCM status '&1'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_API -

• Message number: 033

• Message text: Invalid CCM status '&1'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_API033 - Invalid CCM status '&1' ?

  The SAP error message CRMS4_SOM_PROD_API033 with the description "Invalid CCM status '&1'" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue related to the status of a product or service in the context of the CRM system's integration with the SAP backend.
  Cause:
  
  
  Invalid Status: The error indicates that the system encountered an invalid status for a product or service in the context of the CCM (Customer Care Management) process. This could be due to:
  
  The status being incorrectly configured in the system.
  The product or service not being in a valid state for the operation being performed.
  Data inconsistencies between the CRM and backend systems.
  
  
  
  Configuration Issues: There may be issues with the configuration of the status management in the CRM system, leading to the system not recognizing the status.
  
  
  Data Synchronization Issues: If there are discrepancies between the CRM and the backend system (like SAP ERP), it can lead to invalid statuses being referenced.
  
  
  Solution:
  
  
  Check Status Configuration: 
  
  Review the status configuration for the product or service in the CRM system. Ensure that the status being referenced is valid and correctly set up in the system.
  You can check the status profiles and ensure that the status transitions are correctly defined.
  
  
  
  Data Consistency Check: 
  
  Perform a consistency check between the CRM and the backend system to ensure that the data is synchronized and that there are no discrepancies in the status of products or services.
  
  
  
  Review Logs and Traces: 
  
  Check the application logs (transaction SLG1) for more detailed error messages or warnings that could provide additional context about the issue.
  Use transaction ST22 to check for dumps that might give more insight into the error.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or notes related to the specific error message for any known issues or patches that may address the problem.
  
  
  
  Contact SAP Support: 
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SLG1 (Application Log)
  ST22 (Dump Analysis)
  SE11 (Data Dictionary) to check the status tables.
  
  
  
  SAP Notes: Search for SAP Notes related to the error message CRMS4_SOM_PROD_API033 in the SAP Support Portal for any specific fixes or recommendations.
  
  
  Community Forums: Check SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.