How To Fix CRMS4_SOM_PROD_API031 - Status change to 'Open' in CCM sequence number '&1' is not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_API -

• Message number: 031

• Message text: Status change to 'Open' in CCM sequence number '&1' is not possible

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_API031 - Status change to 'Open' in CCM sequence number '&1' is not possible ?

  The SAP error message CRMS4_SOM_PROD_API031 indicates that there is an issue with changing the status of a document or item in the Customer Relationship Management (CRM) system, specifically in the context of the Service Order Management (SOM) module. The message states that the status change to 'Open' in the CCM (Change Control Management) sequence number '&1' is not possible.
  Cause:
  
  Status Restrictions: The status change may be restricted due to the current status of the document. For example, if the document is already in a status that does not allow it to be changed to 'Open', this error will occur.
  Business Rules: There may be specific business rules or configurations in place that prevent the status from being changed. This could be due to workflow settings or other business logic defined in the system.
  Incomplete Data: Required fields or data may be missing, preventing the status change from being processed.
  Authorization Issues: The user attempting to make the change may not have the necessary authorizations to perform the action.
  
  Solution:
  
  Check Current Status: Review the current status of the document or item to ensure that it is eligible for a status change to 'Open'. You may need to change it to an intermediate status first.
  Review Business Rules: Consult with your SAP functional team or check the configuration settings to understand any business rules that may be preventing the status change.
  Complete Required Fields: Ensure that all mandatory fields are filled out correctly before attempting to change the status.
  Authorization Check: Verify that the user has the necessary permissions to change the status. If not, the user may need to request additional access from their system administrator.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional insights or updates that may address the issue.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view and manage service orders.
  SAP Notes: Check for any relevant SAP Notes that may provide patches or updates related to this error message.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.