How To Fix CRMS4_SOM_PROD_API032 - You are not allowed to delete CCM with status 'Released' or 'Obsolete'

CRMS4_SOM_PROD_API032 - Overview

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_API -

• Message number: 032

• Message text: You are not allowed to delete CCM with status 'Released' or 'Obsolete'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_API032 - You are not allowed to delete CCM with status 'Released' or 'Obsolete' ?

  The SAP error message CRMS4_SOM_PROD_API032 indicates that you are attempting to delete a Customer Care Management (CCM) object that has a status of 'Released' or 'Obsolete'. In SAP, certain statuses prevent deletion to maintain data integrity and ensure that important records are not inadvertently removed.
  
  Cause:
  
  Status Restrictions: The object you are trying to delete is in a status that is not allowed for deletion. Specifically, 'Released' and 'Obsolete' statuses are typically protected to prevent accidental loss of important data.
  Data Integrity: SAP enforces these restrictions to maintain the integrity of the data and ensure that historical records are preserved.
  
  
  Solution:
  
  
  Change Status: If you need to delete the CCM object, you must first change its status to one that allows deletion. This may involve:
  
  Changing the status to 'Draft' or another permissible status.
  If the object is obsolete, check if there is a process to archive or deactivate it instead of deleting.
  
  
  
  Review Business Processes: Ensure that