How To Fix CRMS4_PS_TOOLS_UI073 - SXP kind is missing for current NCD item, function not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 073

• Message text: SXP kind is missing for current NCD item, function not possible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI073 - SXP kind is missing for current NCD item, function not possible ?

  The SAP error message CRMS4_PS_TOOLS_UI073 indicates that there is a missing SXP (Service Experience Process) kind for the current NCD (New Customer Development) item, which prevents the function from being executed. This error typically arises in the context of SAP CRM (Customer Relationship Management) or SAP S/4HANA systems when dealing with service processes or customer-related functionalities.
  Cause:
  
  Missing Configuration: The SXP kind may not be properly configured in the system. This could be due to missing entries in the customizing settings or incorrect settings in the relevant tables.
  Data Inconsistency: There may be inconsistencies in the data related to the NCD item, such as missing or incorrect entries that are required for the process to function correctly.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access or modify the SXP kind, leading to this error.
  System Bugs: In some cases, this could be due to a bug in the SAP system or a specific version that has not been patched.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the customizing settings in SAP (transaction code SPRO) and verify the configuration for SXP kinds. Ensure that the necessary entries are present and correctly configured.
  Check the relevant customizing paths for NCD and SXP settings.
  
  
  
  Data Validation:
  
  Review the NCD item in question to ensure that all required fields and data are correctly filled out. Look for any missing or incorrect entries that could be causing the issue.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access and modify the SXP kind. This can be checked with the help of a security administrator.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Debugging:
  
  If you have access to development tools, consider debugging the transaction to identify where the error is being triggered. This can provide insights into what is missing or misconfigured.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE11 (Data Dictionary), and SE80 (Object Navigator) for troubleshooting.
  Documentation: Review SAP documentation related to CRM and NCD processes for additional context and guidance.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.