How To Fix CRMS4_PS_TOOLS_UI072 - External ID (SXP) is missing for current NCD item, function not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 072

• Message text: External ID (SXP) is missing for current NCD item, function not possible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI072 - External ID (SXP) is missing for current NCD item, function not possible ?

  The SAP error message CRMS4_PS_TOOLS_UI072 indicates that there is a missing External ID (SXP) for the current NCD (Non-Conformance Document) item, which prevents the function from being executed. This error typically arises in the context of SAP Customer Relationship Management (CRM) or SAP Product Safety modules.
  Cause:
  
  
  Missing External ID: The primary cause of this error is that the system is unable to find the required External ID (SXP) for the NCD item you are trying to work with. This could be due to:
  
  The NCD item not being properly created or saved.
  Data inconsistencies or corruption in the database.
  Missing configuration or settings related to the NCD or External ID.
  
  
  
  Configuration Issues: There may be issues with the configuration settings in the SAP system that relate to how External IDs are managed or linked to NCD items.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access or modify the NCD item, leading to this error.
  
  
  Solution:
  
  
  Check NCD Item Creation: Ensure that the NCD item has been created correctly and that all required fields, including the External ID, are filled in. If the item is incomplete, try to complete it and save again.
  
  
  Verify External ID Configuration: Check the configuration settings related to External IDs in your SAP system. Ensure that the necessary mappings and settings are in place.
  
  
  Data Consistency Check: Run data consistency checks to identify any inconsistencies in the database that may be causing the issue. This may involve checking related tables and entries.
  
  
  Authorization Check: Verify that the user has the necessary authorizations to access and modify the NCD item. If not, work with your SAP security team to obtain the required permissions.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including the steps leading up to it and any relevant configuration settings.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to NCD management and External ID configuration, such as CRMD_ORDER, CRMD_ORDERADM_H, or others relevant to your specific SAP version.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.