How To Fix CRMS4_PS_TOOLS402 - Enter external ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 402

• Message text: Enter external ID

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS402 - Enter external ID ?

  The SAP error message CRMS4_PS_TOOLS402 with the description "Enter external ID" typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when dealing with external IDs in the context of service processes or project management.
  Cause:
  This error usually arises when the system expects an external ID to be provided, but it is either missing or not entered correctly. External IDs are often used to link SAP data with external systems or to identify records uniquely.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Input Fields: Ensure that you have filled in all required fields, especially the field for the external ID. If the field is mandatory, it must be populated before proceeding.
  
  
  Validate External ID Format: Make sure that the external ID you are entering adheres to the expected format. Sometimes, there are specific requirements for the structure of the ID (e.g., length, character set).
  
  
  Review Configuration: If you are a system administrator or have access to configuration settings, check the configuration related to external IDs in the relevant transaction or module. Ensure that the settings allow for the use of external IDs.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for the specific transaction or module you are working with. There may be additional context or requirements for using external IDs.
  
  
  Check User Authorizations: Ensure that your user profile has the necessary authorizations to enter or modify external IDs. Lack of permissions can sometimes lead to unexpected errors.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with the transaction codes related to the process you are working on, as they may provide additional context or options for resolving the issue.
  User Forums: Check SAP community forums or user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.