How To Fix CRMS4_PS_TOOLS152 - Enqueue/dequeue error; use either single or multiple enqueue/dequeue

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 152

• Message text: Enqueue/dequeue error; use either single or multiple enqueue/dequeue

What causes this issue?

Both parameters IV_OBJECT and IT_OBJECTS are filled. Only one of them
should be filled.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Fill either IV_OBJECT or IT_OBJECTS, but not both.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS152 - Enqueue/dequeue error; use either single or multiple enqueue/dequeue ?

  The SAP error message CRMS4_PS_TOOLS152 indicates an issue related to enqueue and dequeue operations in the SAP system. This error typically arises when there is a problem with the locking mechanism that SAP uses to manage concurrent access to data. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause
  
  Concurrency Issues: The error often occurs when multiple processes are trying to access the same resource simultaneously, leading to conflicts in the enqueue/dequeue operations.
  Incorrect Configuration: There may be a misconfiguration in the way the enqueue/dequeue is set up in the system.
  System Lock Table Full: If the lock table is full, it can prevent new locks from being created, leading to enqueue errors.
  Network Issues: Temporary network issues can also cause problems with the communication between the application server and the database.
  
  Solution
  
  Use Single or Multiple Enqueue/Dequeue: The error message suggests using either single or multiple enqueue/dequeue operations. You may need to adjust your code or configuration to ensure that you are using the appropriate method for your specific use case.
  Check Lock Entries: Use transaction code SM12 to check for existing lock entries. If there are stale or unnecessary locks, you can delete them (if you have the necessary authorizations).
  Review Code Logic: If you are developing custom code, review the logic to ensure that enqueue and dequeue operations are being handled correctly. Ensure that locks are being released properly after their use.
  Increase Lock Table Size: If the lock table is full, consider increasing its size. This can be done by adjusting the profile parameters in the SAP system.
  Monitor System Performance: Use transaction codes like SM66 or SM50 to monitor system performance and identify any processes that may be causing contention for locks.
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and updates, as these may contain fixes for known issues related to enqueue/dequeue operations.
  
  Related Information
  
  SAP Notes: Check SAP Notes related to enqueue/dequeue issues for specific guidance and troubleshooting steps. You can search for relevant notes in the SAP Support Portal.
  Documentation: Review SAP documentation on the enqueue mechanism to understand how it works and best practices for managing locks.
  Performance Tuning: Consider performance tuning of your SAP system to reduce contention and improve overall efficiency.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.