How To Fix CRMS4_PS_TOOLS058 - Check your Customizing settings: SXP type: &1, FrqMType: &2, DDRType: &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 058

• Message text: Check your Customizing settings: SXP type: &1, FrqMType: &2, DDRType: &3

What causes this issue?

Required entries are missing or invalid in one or more of the following
Customizing activites:
Customizing for <LS>Public Sector Management</> under <LS>Social
Services -> Gross Payment Determination ->
<DS:SIMG.V_PSSCC_GP_SXP>Define SXP Settings for Gross Payment
Calculation</> </>(frequency mapping type and due date rule type have
not been assigned or one of the entries is inconsistent)
Customizing for <LS>Public Sector Management</> under <LS>Social
Services -> Basic Settings -> Periods and Due Date Rule Settings ->
<DS:SIMG.VC_PSSC_FRQ_MCAT>Define Frequencies and Maintain Frequency
Mappings</>.</>
Customizing for <LS>Public Sector Management</> under <LS>Social
Services -> Basic Settings -> Periods and Due Date Rule Settings ->
<DS:SIMG.VC_PSSC_DDR_FRQ>Define Due Date Rules and Maintain Payment
Frequency Assignments</>.</>

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The system requires a valid combination of frequency mapping type and
due date rule type for processing. A valid
<DS:GLOS.49F963515A413880E10000000A421947>SXP type</> combines both of
these valid Customizing entries.
Specify either a valid SXP type, or a valid combination of frequency
mapping type and due date rule type.
If a valid SXP type has been specified, the combination of frequency
mapping type and due date rule type combination is not considered.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS058 - Check your Customizing settings: SXP type: &1, FrqMType: &2, DDRType: &3 ?

  The SAP error message CRMS4_PS_TOOLS058 typically indicates an issue with the Customizing settings related to the SXP (Service Experience Process) type, Frequency Management Type (FrqMType), and DDR (Data Distribution Rules) Type. This error can occur in the context of SAP CRM (Customer Relationship Management) when there are inconsistencies or misconfigurations in the settings that govern how service processes are managed.
  Cause
  The error message is triggered when the system encounters a configuration issue in the Customizing settings for the specified SXP type, FrqMType, and DDRType. Possible causes include:
  
  Missing or Incorrect Customizing Entries: The required entries for the specified types may not be defined in the system.
  Inconsistent Configuration: There may be inconsistencies between the defined types and the expected configurations.
  Transport Issues: If the configuration was transported from another system, it may not have been transported correctly, leading to missing or incorrect settings.
  Version Compatibility: The settings may not be compatible with the version of SAP CRM you are using.
  
  Solution
  To resolve the error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the Customizing transaction (SPRO) and navigate to the relevant area for Service Management or Service Experience Processes.
  Verify that the SXP type, FrqMType, and DDRType are correctly defined and configured.
  
  
  
  Review Configuration:
  
  Ensure that all necessary entries for the specified types are present and correctly configured.
  Check for any inconsistencies or missing entries that could lead to the error.
  
  
  
  Transport Check:
  
  If the configuration was recently transported, check the transport logs to ensure that all necessary objects were included and that there were no errors during the transport.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific SXP type and its configuration to ensure that you are following the correct procedures.
  
  
  
  Testing:
  
  After making any changes, test the configuration to ensure that the error no longer occurs.
  
  
  
  Seek Help from SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP Support for assistance. Provide them with the error message details and any relevant configuration information.
  
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), CRMD_ORDER (Order Management), and others that may be related to service processes.
  SAP Notes: Search for SAP Notes related to the error message or the specific components involved. SAP Notes often provide solutions or workarounds for known issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the error message CRMS4_PS_TOOLS058.