How To Fix CRMS4_PS_TOOLS060 - Processing of due date rule &1 failed for period &2 to &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 060

• Message text: Processing of due date rule &1 failed for period &2 to &3

What causes this issue?

Due date calculation was not successful using a BAdI implementation of
BAdI definition BADI_PSSC00_DUE_DATE_CALC.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the content and period value input of your BAdI implementation,
and ensure that the result of your BAdI implementation has not
determined a date later than 31.12.9999.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS060 - Processing of due date rule &1 failed for period &2 to &3 ?

  The SAP error message CRMS4_PS_TOOLS060 indicates that there was a failure in processing a due date rule for a specified period. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with service orders, project management, or similar functionalities that involve due dates and scheduling.
  Cause:
  The error can be caused by several factors, including:
  
  
  Configuration Issues: The due date rules may not be properly configured in the system. This could involve missing or incorrect settings in the relevant customizing tables.
  
  
  Data Issues: There may be inconsistencies or missing data in the records being processed. For example, if the due date rule references a project or service order that does not exist or is incomplete.
  
  
  Authorization Problems: The user executing the process may not have the necessary authorizations to access the required data or execute the due date rule.
  
  
  Technical Errors: There could be underlying technical issues, such as problems with the database, system performance, or bugs in the SAP software.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Review the configuration of the due date rules in the SAP system. Ensure that all necessary settings are correctly defined.
  Use transaction codes like SPRO to access the configuration settings related to CRM and due date rules.
  
  
  
  Validate Data:
  
  Check the data associated with the due date rule for the specified period. Ensure that all required fields are filled and that there are no inconsistencies.
  Use transaction codes like SE16 or SE11 to inspect the relevant database tables.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to execute the due date rule. You can check this in the user roles and profiles.
  
  
  
  Check Logs:
  
  Review the application logs for more detailed error messages. You can use transaction code SLG1 to view application logs related to CRM.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify the exact point of failure. This may require technical expertise.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP Support for assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be involved in the processing of service orders or projects.
  Documentation: Review SAP documentation related to CRM due date rules and project management for additional insights.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.