How To Fix CRMS4_PS_TOOLS049 - Frequency mapping type in SXP type &1 not maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 049

• Message text: Frequency mapping type in SXP type &1 not maintained

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Calculation</>.</>
-> <DS:SIMG.V_PSSCC_GP_SXP>Define SXP Settings for Gross Payment
Management</> under <LS>Social Services -> Gross Payment Determination
Maintain a frequency mapping type in Customizing for <LS>Public Sector

How to fix this error?

System Response

maintained.
A frequency mapping type, required for program execution, has not been

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS049 - Frequency mapping type in SXP type &1 not maintained ?

  The SAP error message CRMS4_PS_TOOLS049 indicates that there is an issue with the frequency mapping type in the context of the SXP (Service Experience Platform) type specified in the error message. This typically occurs in the context of SAP CRM (Customer Relationship Management) or SAP S/4HANA systems when dealing with service-related processes.
  Cause:
  The error is caused by the absence of a frequency mapping type for the specified SXP type. This means that the system is unable to find the necessary configuration to map the frequency of service-related activities or events to the corresponding SXP type.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for frequency mapping.
  Ensure that the frequency mapping type for the specified SXP type is defined and maintained correctly.
  
  
  
  Maintain Frequency Mapping:
  
  If the mapping type is not maintained, you will need to create or update the mapping. This can typically be done in the following path:
  
  Customer Relationship Management -> Service -> Service Order -> Define Frequency Mapping
  
  
  Here, you can define the frequency mapping types and associate them with the appropriate SXP types.
  
  
  
  Check for Transport Requests:
  
  If the configuration was recently transported from another system, ensure that the transport request included all necessary objects and configurations.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to frequency mapping and SXP types for any specific requirements or additional steps that may be necessary.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality to ensure that the error no longer occurs and that the frequency mapping works as expected.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for accessing the IMG or CRMD_ORDER for working with service orders.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRMS4_PS_TOOLS049 error message.