How To Fix CRMS4_PS_TOOLS048 - Due date rule in selected SXP type &1 not maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 048

• Message text: Due date rule in selected SXP type &1 not maintained

What causes this issue?

A due date rule, required for program execution, has not been
maintained.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain a due date rule in Customizing for <LS>Public Sector Management
</> under <LS>Social Services -> Gross Payment Determination ->
<DS:SIMG.V_PSSCC_GP_SXP>Define SXP Settings for Gross Payment
Calculation</>.</>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS048 - Due date rule in selected SXP type &1 not maintained ?

  The SAP error message CRMS4_PS_TOOLS048 indicates that there is an issue with the due date rule for a specific SXP (Service Experience Process) type in the system. This error typically arises when the system is unable to find a due date rule that is applicable to the selected SXP type.
  Cause:
  
  Missing Due Date Rule: The primary cause of this error is that the due date rule for the specified SXP type has not been maintained in the system.
  Configuration Issues: There may be configuration issues in the SAP CRM system that prevent the due date rule from being recognized or applied.
  Incorrect SXP Type: The SXP type being used may not be correctly set up or may not correspond to any existing due date rules.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Due Date Rules:
  
  Navigate to the configuration settings for due date rules in your SAP system.
  Ensure that there is a due date rule defined for the specific SXP type mentioned in the error message.
  
  
  
  Maintain Due Date Rule:
  
  If a due date rule does not exist for the SXP type, you will need to create one. This can typically be done in the customizing settings of SAP CRM.
  Go to the relevant transaction (e.g., SPRO) and navigate to the path for maintaining due date rules for service processes.
  
  
  
  Verify SXP Type:
  
  Ensure that the SXP type you are using is correct and corresponds to the due date rules you have defined.
  If necessary, adjust the SXP type or create a new one that aligns with your business processes.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed steps on maintaining due date rules and configuring SXP types.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (for configuration) or CRMD_ORDER (for managing service orders) to access the relevant settings.
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address the issue.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the CRMS4_PS_TOOLS048 error and ensure that your due date rules are properly maintained for the relevant SXP types.