How To Fix CRMS4_PS_NET163 - Internal error clearing the memory of the central buffer layer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_NET - Net Calculation

• Message number: 163

• Message text: Internal error clearing the memory of the central buffer layer

What causes this issue?

Processing has failed due to a severe error in the buffer layer.

System Response

Processing must be terminated by a dump.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

If you cannot resolve this problem, contact SAP with the details of this
error.
The problem has occurred in the method &V2& of class &V1&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_NET163 - Internal error clearing the memory of the central buffer layer ?

  The SAP error message CRMS4_PS_NET163 indicates an internal error related to clearing the memory of the central buffer layer. This type of error can occur in various scenarios, often related to performance issues or memory management within the SAP system.
  Causes:
  
  Memory Management Issues: The error may arise due to insufficient memory allocation or improper memory management in the SAP system.
  Buffer Overload: If the central buffer layer is overloaded with data, it may lead to difficulties in clearing memory.
  System Configuration: Incorrect configuration settings for the buffer or memory parameters in the SAP system can lead to this error.
  Software Bugs: There may be bugs in the SAP kernel or specific components that can trigger this error.
  High Load: A high volume of transactions or data processing can lead to memory issues.
  
  Solutions:
  
  Check System Logs: Review the system logs (transaction SM21) for any related errors or warnings that could provide more context about the issue.
  Adjust Memory Parameters: Review and adjust the memory parameters in the instance profile (transaction RZ10) to ensure that sufficient memory is allocated for the central buffer.
  Monitor Buffer Usage: Use transaction ST02 to monitor the buffer usage and check for any bottlenecks or overloads.
  Restart the Application Server: Sometimes, a simple restart of the application server can help clear temporary issues related to memory.
  Update SAP Kernel: Ensure that you are running the latest version of the SAP kernel, as updates often include bug fixes and performance improvements.
  Check for Notes: Look for SAP Notes related to this error message in the SAP Support Portal. There may be specific patches or recommendations provided by SAP.
  Consult SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, especially if it appears to be a bug or a more complex issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), ST02 (Tune Summary), and RZ10 (Edit Profile) for monitoring and configuration.
  SAP Notes: Regularly check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide guidance on memory management.
  Performance Monitoring: Implement regular performance monitoring to proactively identify and resolve memory-related issues before they lead to errors.
  
  By following these steps, you should be able to diagnose and resolve the CRMS4_PS_NET163 error effectively.