How To Fix CRMS4_PS_NET162 - Net calculation processing failed due to an int. error in buffer layer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_NET - Net Calculation

• Message number: 162

• Message text: Net calculation processing failed due to an int. error in buffer layer

What causes this issue?

Net calculation processing has failed due to a severe error in the
buffer layer.
The buffer layer is responsible for reading and storing of the business
objects (SXP, GED, GPD, NCD) in the social services area.

System Response

Net calculation has failed completely for all involved net calculation
units (NCUs), since the main memory of the buffer layer might have been
damaged. This means that processing of all involved net calculation
units must be terminated (a package error occurs for mass processing).

How to fix this error?

Check if other messages are available with detailed information about
the problems that have occurred and identify the involved net
calculation units.
The package error situation is important for a net calculation mass run.
In most situations, successfully processed NCUs are stored in the
database. Only NCUs with errors are skipped. In some exceptional
situations, such as this one, this does not happen and all NCUs remain
unprocessed. For example if the central buffer content for a database
update has been invalidated.

Procedure for System Administrators

If you cannot resolve this problem, contact SAP with the details of this
error.
The problem has occured in the method &V2& of class &V1&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_NET162 - Net calculation processing failed due to an int. error in buffer layer ?

  The SAP error message CRMS4_PS_NET162 indicates that there was a failure in the net calculation processing due to an internal error in the buffer layer. This error typically occurs in the context of SAP CRM (Customer Relationship Management) and can be related to various issues, including configuration problems, data inconsistencies, or issues with the underlying database.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing or incorrect entries in the database.
  Configuration Issues: Incorrect configuration settings in the CRM system or related modules can lead to this error.
  Buffer Layer Issues: Problems with the buffer layer, which is responsible for managing data between the application and the database, can cause this error.
  System Bugs: There may be bugs in the SAP system or specific patches that need to be applied.
  
  Solutions:
  
  Check Data Integrity: Verify the data being processed for any inconsistencies or missing entries. Ensure that all required fields are populated correctly.
  Review Configuration Settings: Check the configuration settings related to pricing, conditions, and net calculations in the CRM system. Ensure that they are set up correctly.
  Clear Buffer: If the issue is related to the buffer layer, consider clearing the buffer or restarting the application server to refresh the buffer.
  Check for Notes and Patches: Look for SAP Notes related to this error message. SAP frequently releases notes and patches that address known issues. You can search the SAP Support Portal for relevant notes.
  Debugging: If you have access to the development environment, you can enable debugging to trace the error and identify the root cause.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SE80 (Object Navigator) or SE37 (Function Module).
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review SAP documentation related to CRM pricing and net calculations for additional context and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRMS4_PS_NET162 error.