How To Fix CRMS4_PS_NET100 - Entitlement frequency type &3 not active (GPD item &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_NET - Net Calculation

• Message number: 100

• Message text: Entitlement frequency type &3 not active (GPD item &2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_NET100 - Entitlement frequency type &3 not active (GPD item &2) ?

  The SAP error message CRMS4_PS_NET100 indicates that there is an issue with the entitlement frequency type for a specific GPD (Global Product Data) item. This error typically arises in the context of SAP Customer Relationship Management (CRM) and is related to the management of entitlements and service contracts.
  Cause:
  The error message is triggered when the system attempts to process an entitlement that has a frequency type that is not active or not defined in the system. This can happen due to several reasons:
  
  Inactive Frequency Type: The entitlement frequency type specified in the system is not active or has been deactivated.
  Configuration Issues: There may be a configuration issue in the CRM system where the frequency type is not properly set up.
  Data Inconsistency: There could be inconsistencies in the data related to the GPD item or the entitlement.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Frequency Type Configuration:
  
  Go to the configuration settings in SAP and check the status of the entitlement frequency type referenced in the error message.
  Ensure that the frequency type is active. If it is inactive, you may need to activate it.
  
  
  
  Review GPD Item Settings:
  
  Verify the settings for the GPD item mentioned in the error message. Ensure that it is correctly configured and that all necessary data is in place.
  
  
  
  Update Entitlement Data:
  
  If the entitlement is linked to a specific service contract or product, check the entitlement data for any discrepancies. Update or correct any issues found.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on how to manage entitlement frequency types and related configurations.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and data, consider reaching out to SAP support for further assistance. They may provide insights specific to your system setup.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (for configuration) or CRMD_ORDER (for managing CRM orders) to access the relevant settings.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide patches related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and modify entitlement settings.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRMS4_PS_NET100 error message in SAP.